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Senior Network Engineer

1 mese fa

Segrate, Lombardia, Italia NTT DATA A tempo pieno

About the Role

We are seeking a highly skilled Senior Network Engineer to join our team at NTT DATA. As a key member of our Network Operations team, you will be responsible for ensuring the seamless delivery of network services to our clients.

Your Key Responsibilities

  • Manage complex network issues and troubleshoot problems
  • Collaborate with our customer's Network Operations team to guarantee high-quality network services
  • Act as a senior network engineer role in our team, delivering high-quality operational services to our clients
  • Investigate third-line support calls and identify the root cause of incidents and problems
  • Escalate issues to 3rd party vendors when necessary
  • Provide continuous feedback to customers and affected parties
  • Communicate with other teams for extending support
  • Execute and support changes to infrastructure with clear identification of risks and mitigations
  • Monitor customer infrastructure and identify opportunities for work optimization
  • Produce trend analysis tickets reports

Requirements

  • At least 5 years of experience in Network Operations environment with a medium/high complex infrastructure
  • Cisco Certification (CCNA/CCNP) is a must
  • Ability to communicate and work across different cultures and social groups
  • Able to maintain a positive outlook at work
  • Ability to adapt to changing circumstances
  • Able to work in a virtual and hybrid team
  • Excellent analytical thinking and problem-solving approach
  • Strong Customer-oriented attitude
  • Good knowledge of Italian and English (French is a plus)
  • Available to travel abroad when required by customer
  • Available to be part of on-duty scheduling plan

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.