Senior Network Engineer L3 for Managed Services

2 settimane fa

Segrate, Lombardia, Italia NTT DATA A tempo pieno

About the Role

As a Senior Network Engineer L3 at NTT DATA, you will play a key part in delivering high-quality operational services to our clients. This includes managing complex tickets, conducting advanced troubleshooting, and collaborating with the customer's Network Operations team and Network Projects team.

Your Responsibilities

  • Manage tickets of high complexity and conduct advanced troubleshooting tasks.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls and identify the root cause of incidents and problems.
  • Escalate issues to 3rd party vendors when necessary.
  • Capture all required and relevant information for immediate resolution.
  • Provide continuous feedback to customers and affected parties and update all systems and portals as defined in service procedures and processes.
  • Communicate with other teams for extending support.
  • Execute and support changes to infrastructure with clear identification of risks and mitigations.
  • Monitor customer infrastructure.
  • Identify opportunities for work optimization.
  • Produce trend analysis tickets reports.

Requirements

  • At least 5 years of experience in Network Operations environment with a medium/high complex infrastructure.
  • Cisco Certification (CCNA/CCNP). Other certifications from main vendors (Check Point/Palo Alto, Fortinet, F5, Vmware) are a plus.
  • Ability to communicate and work across different cultures and social groups.
  • Able to maintain a positive outlook at work.
  • Ability to adapt to changing circumstances.
  • Able to work in a virtual and hybrid team.
  • Excellent analytical thinking and problem-solving approach.
  • Strong customer-oriented attitude.
  • Good knowledge of Italian and English (French is a plus).
  • Available to travel abroad when required by the customer.
  • Available to be part of on-duty scheduling plan.

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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