Network Engineer L3

3 settimane fa


Segrate, Lombardia, Italia NTT A tempo pieno

About the Role

We are seeking a highly skilled Network Engineer L3 to join our team at NTT DATA. As a key member of our network operations team, you will be responsible for ensuring the seamless delivery of network services to our customers.

Key Responsibilities

  • Manage complex network tickets and conduct advanced troubleshooting tasks
  • Assist in analyzing and escalating support calls
  • Investigate third-line support calls and identify root causes
  • Escalate issues to third-party vendors when necessary
  • Provide continuous feedback to customers and affected parties
  • Communicate with other teams for extended support
  • Execute and support infrastructure changes with clear risk identification and mitigation
  • Monitor customer infrastructure and identify opportunities for work optimization
  • Produce trend analysis reports

Requirements

  • At least 5 years of experience in network operations with a medium to high complex infrastructure
  • Cisco certification (CCNA/CCNP) and other vendor certifications a plus
  • Excellent analytical thinking and problem-solving approach
  • Strong customer-oriented attitude
  • Good knowledge of Italian and English (French a plus)
  • Available to travel abroad when required by the customer

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.


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