Network Engineer L3
3 settimane fa
About the Role
We are seeking a highly skilled Network Engineer L3 to join our team at NTT DATA. As a key member of our network operations team, you will be responsible for ensuring the seamless delivery of network services to our customers.
Key Responsibilities
- Manage complex network tickets and conduct advanced troubleshooting tasks
- Assist in analyzing and escalating support calls
- Investigate third-line support calls and identify root causes
- Escalate issues to third-party vendors when necessary
- Provide continuous feedback to customers and affected parties
- Communicate with other teams for extended support
- Execute and support infrastructure changes with clear risk identification and mitigation
- Monitor customer infrastructure and identify opportunities for work optimization
- Produce trend analysis reports
Requirements
- At least 5 years of experience in network operations with a medium to high complex infrastructure
- Cisco certification (CCNA/CCNP) and other vendor certifications a plus
- Excellent analytical thinking and problem-solving approach
- Strong customer-oriented attitude
- Good knowledge of Italian and English (French a plus)
- Available to travel abroad when required by the customer
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
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