Customer Service Coordinator
23 ore fa
Messiah Academy is a leading institution for English language exams and university preparation. We are seeking an experienced Front Office Executive to join our team in Milan.
Job Overview:
We are looking for a highly skilled individual to work in our front office, providing exceptional customer service and administrative support. As the first point of contact for visitors and guests, you will be responsible for creating a warm and welcoming atmosphere.
Key Responsibilities:
- Answering phone calls, determining caller purpose, and forwarding calls to relevant personnel
- Attending to visitors, determining their purpose, and directing them to appropriate destinations or waiting rooms
- Managing correspondence, mail, messages, and courier deliveries
- Scheduling appointments, maintaining calendars, and reminding personnel of upcoming appointments
- Receiving payments, recording receipts, and handling petty cash
- Resolving customer complaints and performing basic clerical duties
Requirements:
We require an individual with exceptional communication skills, IT proficiency, and experience in customer-facing roles. Knowledge of marketing, counselling, or call centre operations is an added advantage. Fluency in English is mandatory, while Italian fluency is highly desirable.
Working Conditions:
This full-time position offers a competitive salary, commensurate with experience. The successful candidate will have a strong understanding of administrative tasks, excellent interpersonal skills, and a proven ability to work effectively in a fast-paced environment.
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