Retail Operations Director
12 ore fa
Job Title: Retail Operations Director
Job Summary:
We are seeking a highly skilled and experienced Retail Operations Director to join our team at Hard Rock Cafe. As a key member of our leadership team, you will be responsible for directing retail operations and ensuring that our business is maximizing its potential.
Responsibilities:
* Provide a positive employee life cycle for all staff members during their tenure with Hard Rock
* Provide an authentic experience for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service
* Operate a financially profitable retail business operation
* Grow the business by using innovative sales and marketing concepts
* Coordinate operations between departments
* Teach/coach and document employees who fail to meet standards to maintain a high quality workforce
* Present a professional image to employees, guests, clients, owners, and investors
* Attend client functions and designated parties to provide support, ensure guest satisfaction, and promote future business
* Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits
* Develop and maintain positive relationships within the business and social community
* Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations
* Maintain low staff turnover rate and high morale
* Operate ethically to protect the image of Hard Rock
* Utilize programs designed to help Save the Planet
Requirements:
* Proven track record of managerial success in a fast-paced environment
* Proven track record of making high-quality decisions and the ability to make complex decisions
* Applicable standard of education is required
* Strong leadership behaviors coupled with the technical skill set to drive the business toward success
* Adherence to health/safety and food safety regulations
* Must possess strong communication and listening skills, excellent speaking, reading, and writing
* Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
* Multiple language abilities a plus, fluency in English required
Physical Demands:
* Managers are expected to be able to perform the job functions with reasonable accommodation
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