Customer Operations Specialist

2 mesi fa


Milano, Lombardia, Italia Farfetch A tempo pieno

About New Guards Group

New Guards Group is a leading luxury fashion company that operates under the umbrella of the FARFETCH Group. Our portfolio includes 9 international luxury brands, each with its unique identity and style. We are committed to redefining the way luxury is conceived, communicated, and shared.

The Role

We are seeking a highly skilled Customer Operations Representative to join our Customer Service team. As a key member of our team, you will be responsible for managing pre-season and in-season order book management and execution for our key accounts. Your primary objective will be to drive a qualitative and healthy order book, achieve shipping targets through effective inventory management, and deliver superior customer service.

Key Responsibilities

  • Drive orderbook quality by executing timely order book reconciliation processes at the time of order entry.
  • Drive seasonal execution excellence: partner with the sales team to drive proactive management of holds, cancellations, returns, launches, etc. Proactively flag product delays and order book gaps, and take action.
  • Execute shipping: provide visibility to the customer on the shipping status of their sales orders. Monitor delivery performance and solve problems, in collaboration with the logistics team, information & analytics, and the carrier.
  • Deliver superior customer service to your accounts. Ensure a smooth flow of goods and provide accurate and timely information. Monitor performance against the agreed SLA through specific metrics and drive actions to improve accordingly.
  • Collaborate with commercial, planning, and buying teams to maximize product availability and supply chain efficiency.
  • Analyze internal processes, order book patterns, and shipping performance. As issues surface, identify root causes to suggest and act upon process improvement opportunities.
  • Build great working relationships with counterparts in Sales, Finance, Logistics, and IT to drive world-class support for our customers.
  • Support the Customer Operations Manager on projects and requests of the larger Operations team.

Requirements

  • You have at least 2 years of relevant experience in Customer Operations / Supply Chain, at international consumer goods companies. A background in the sporting goods or fashion industry is preferred.
  • You have proven experience in managing supplier/customer relationships. In addition, you have a good understanding of consumer behavior, and the retail landscape and trends.
  • You have a Customer Service mindset with a focus on delivering a superior service experience.
  • You demonstrate a strong conceptual understanding of supply chain business models.
  • You possess advanced analytical and problem-solving skills. Experience with BI/reporting and/or data visualization tools is a plus.
  • Fluent in French written and spoken.
  • Strong interpersonal and written/verbal English communication skills are a must, with the ability to effectively communicate and influence across various levels within the organization.
  • Advanced level proficiency in using MS Word, Excel, and PowerPoint. Experience with Microsoft Dynamics 365 is a plus.
  • You enjoy working in a multi-cultural environment and fostering diversity and inclusion.

What We Offer

  • Great compensation package (in consideration of your professional experience).
  • Lunch tickets.
  • Discounts on all NGG brands and partners including FARFETCH and Browns.
  • Brand new headquarters located in the centre of Milan.

Equal Opportunities Statement

  • New Guards Group is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships, and communities.


  • Milano, Lombardia, Italia Arrow Electronics Italia S.R.L. (Fka Silverstar S.R.L.) A tempo pieno

    Job Title: Junior Engineering Operations SpecialistArrow Electronics Italia S.R.L. (Fka Silverstar S.R.L.) is seeking a highly skilled Junior Engineering Operations Specialist to join our team.Job Summary:We are looking for a detail-oriented and organized individual to provide day-to-day engineering support to our clients. The successful candidate will be...


  • Milano, Lombardia, Italia Arrow Electronics Italia S.r.l. (fka Silverstar S.r.l.) A tempo pieno

    Job DescriptionArrow Electronics Italia S.r.l. (fka Silverstar S.r.l.) is seeking a highly skilled Junior Operations Specialist to join our team. As a Junior Operations Specialist, you will be responsible for providing day-to-day engineering support to our clients. Your primary duties will include:Performing engineering support functions to provide the...

  • Operations Specialist

    3 giorni fa


    Milano, Lombardia, Italia Motork A tempo pieno

    At Motork, we're looking for a talented Business Operations Specialist to join our team in Milan.About the RoleThe Business Operations Specialist will be responsible for building and monitoring our organisation's lead-to-cash processes to ensure they meet our business needs and are supported by robust systems and tools.Main ResponsibilitiesMaintain...


  • Milano, Lombardia, Italia illimity A tempo pieno

    Job Title: Digital Banking Operations SpecialistA key role in the operational management of Digital Direct Bank customers, focusing on Retail and Legal Entities, with a strong emphasis on control and monitoring operations.Job DescriptionYou will be part of the Digital Customer Operations Area, responsible for managing Direct Bank customers and supporting...


  • Milano, Lombardia, Italia Everli A tempo pieno

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our Support and Live Operations team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through efficient help and support.Key ResponsibilitiesManage daily contacts with customers and shoppers, providing efficient help in...


  • Milano, Lombardia, Italia Randstad A tempo pieno

    Join Our Team as a Junior Operations and Customer Care Specialist in MilanCerchi un'opportunità stimolante nel settore viaggi in un ambiente giovanile, internazionale e dinamico? Randstad Italia è alla ricerca di un Junior Customer Care per un'azienda leader nel settore viaggi.Job SummaryTi occuperai di fornire assistenza ai passeggeri che subiscono disagi...


  • Milano, Lombardia, Italia Everli A tempo pieno

    Support Operations SpecialistAbout the Role:We are seeking a highly skilled Support Operations Specialist to join our team in Milan. As a Support Operations Specialist, you will be responsible for managing daily contacts with customers and shoppers, providing efficient help in managing all phases of the order cycle.Key Responsibilities:Manage daily contacts...


  • Milano, Lombardia, Italia Edison A tempo pieno

    Customer Care Specialist Opportunities at EdisonEdison is seeking a Digital Customer Care Specialist to join its Gas & Power Market - Customer Operations team, supporting the Customer Experience Delivery team.The ideal candidate will analyze customer usage of digital tools, identify improvement actions, and develop strategies to enhance the customer...


  • Milano, Lombardia, Italia Ecoplanet Green Operations Gmbh A tempo pieno

    Job Summary: We are seeking a highly organized and detail-oriented Retail Operations Assistant to join our team in Milan. As a key member of our operations team, you will be responsible for providing administrative support to the Retail Operations Manager and ensuring the smooth operation of our retail stores.Main Responsibilities:Assist the Retail...


  • Milano, Lombardia, Italia Kardex A tempo pieno

    Business Order Administration & Customer ServiceAt Kardex, we are looking for a skilled professional to join our team as a Backoffice Operations Specialist. This role focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns.Your Key ResponsibilitiesProcess complex orders from customers and resolve...


  • Milano, Lombardia, Italia everli A tempo pieno 23.000 €

    About EverliEverli is Europe's leading marketplace for online grocery shopping and one of its fastest growing scale-ups. We are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust.Job DescriptionWe are looking for a Support and Live Operations Specialist to join our team in Milan. As a key member of our...


  • Milano, Lombardia, Italia Kardex A tempo pieno

    Job DescriptionAt Kardex, we are seeking a highly skilled professional to join our team as a Backoffice Life Cycle specialist. This role is responsible for optimizing and monitoring processes related to customer order processing, shipping, and returns.Your Key ResponsibilitiesProcess complex customer orders and resolve order/delivery issues in a timely and...


  • Milano, Lombardia, Italia illimity A tempo pieno

    Job Description SummaryWe are seeking a highly skilled Digital Banking Operations Specialist to contribute to the operational management of Digital Direct Bank customers. The ideal candidate will have a strong background in banking operations, with a focus on cash management and control.Key ResponsibilitiesSupport the Digital Branch team in managing Direct...


  • Milano, Lombardia, Italia Edison A tempo pieno

    PosizioneRicerchiamo un Digital Customer Experience Specialist per l'area Customer Care Retail a supporto del team Customer Experience Delivery della Divisione Gas & Power Market - Direzione Customer Operations.Descrizione del ruoloLa risorsa si occuperà di analizzare l'utilizzo degli strumenti digitali a disposizione dei clienti e individuare...


  • Milano, Lombardia, Italia Ion Group A tempo pieno

    Commercial Operations SpecialistAt ION Investment Group, we are seeking a highly skilled Commercial Operations Specialist to join our team. As a key member of our Commercial Team, you will be responsible for analyzing and reconciling existing contracts, developing proposed renewal options, and closely interacting with senior management to construct and...


  • Milano, Lombardia, Italia Kardex A tempo pieno

    The Business Order Operations Specialist role at Kardex focuses on optimizing and streamlining processes related to customer order processing, shipping, and returns. Key responsibilities include:Processing complex orders from customers and resolving order/delivery issuesTracking and ensuring that systems are updated with the latest information on product...


  • Milano, Lombardia, Italia Philips A tempo pieno

    Marketing Operations SpecialistWe are seeking a skilled Marketing Operations Specialist to join our team at Philips. This role offers a unique opportunity to shape and execute localized marketing strategies in collaboration with a highly talented European team. You'll work closely with local business specialists, ensuring that customer needs are prioritized...


  • Milano, Lombardia, Italia illimity A tempo pieno

    Operational Management RoleAs an Operational Management Specialist for Digital Direct Bank Customers, you will contribute to the efficient management of Digital Direct Bank customers, both Retail and Legal Entities, with a focus on disposition, control, and monitoring operations.Key ResponsibilitiesSupport the Digital Branch team in managing Direct Banking...

  • Customer Care Specialist

    2 settimane fa


    Milano, Lombardia, Italia Everli A tempo pieno

    Customer Care SpecialistEverli is seeking a Customer Care Specialist to join our team in Milan. As a key member of our Support and Live Operations team, you will be responsible for managing daily contacts with customers and shoppers, providing efficient help in managing all phases of the order cycle.Key Responsibilities:Manage daily contacts with customers...


  • Milano, Lombardia, Italia Arrow Electronics Italia S.r.l. (fka Silverstar S.r.l.) A tempo pieno

    Job DescriptionJob Title: Junior Engineering Operations SpecialistCompany: Arrow Electronics Italia S.r.l. (fka Silverstar S.r.l.)Job SummaryWe are seeking a highly motivated and organized Junior Engineering Operations Specialist to join our team at Arrow Electronics Italia S.r.l. (fka Silverstar S.r.l.). As a key member of our operations team, you will be...