Service Specialist ACDx
1 giorno fa
We are seeking a highly skilled Service Specialist ACDx to join our team at Werfen. As a key member of our Service Department, you will be responsible for providing technical support and training to our partners and distributors.
Key Responsibilities:- Provide instrument service training to EEMEA partners and external stakeholders.
- Offer remote and on-site technical support and troubleshooting to distributors.
- Support distributors and affiliates with consultancy services to improve their local service structure.
- Implement Corporate Service initiatives in the EEMEA region.
- Support internal stakeholders on instrument technical requirements.
- Act as primary contact for quality and performance issues, complaints, and warranty parts returns.
- Follow defined ISO guidelines and enter Service Reports in SAP.
- Support IT Specialist on technical assistance and hardware architecture.
- Share technical product information updates with stakeholders.
- Organize service meetings and conference calls with partners and affiliates.
- Regularly update internal communication channels with relevant documentation.
- Attend international meetings with Manufacturing Service Team.
- Minimum 3 years of work experience in a Service Department in a multinational Company.
- Experience in the IVD and/or Healthcare sector is required.
- Engineering, Biomedical engineering, or similar degree within the scientific/technological area.
- Technical background with knowledge of mechanical and electronic.
- Good knowledge of IT to support the implementation, training, and troubleshooting of Werfen's Middleware solutions.
- Language: English proficiency.
- Project Management, SAP, and Microsoft knowledge.
- Customer-centric approach.
- Communication.
- Flexibility.
- Problem Solving.
- Organizational skills.
- Teamwork.
- Time Management.
Up to 50% of time.
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