Service Process Optimization Specialist

4 settimane fa


Milano, Lombardia, Italia SAMSUNG A tempo pieno

Job Summary

We are seeking a highly skilled Service Process Innovation professional to join our team at Samsung.

In this role, you will work closely with the project manager to support service projects from feasibility study to go-live and follow-up.

Key responsibilities include:

  • Supporting the daily maintenance of service systems (corporate and local)
  • Data extraction and providing advice to authorized service partners and/or their SW Houses in case of data transmission errors to SEI
  • Offering advice to service centers to optimize their local management solutions, as well as providing courses and guidelines related to cyber security

Requirements include:

  • BSc/MSc in Computer Science
  • Proficiency in SQL, MySQL, and relational databases (MariaDB, PostgreSQL, etc.)
  • Notions of data analytics and use of connected platforms (e.g., Power BI, Qlik, Tableau)
  • Notions of cyber security and AI
  • Ability to develop Web Services (XML, JSON)

Language proficiency:

  • English fluent written and spoken
  • Italian native language

We value:

  • Team work ability
  • Good relational skills
  • Passion for technology
  • Pro-activity and ability to learn on the job
  • Problem solving attitude
  • Curiosity for new technologies and ability to identify new opportunities for service



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