Client Success Manager I Russian Speaker

2 settimane fa


Roma, Lazio, Italia goFLUENT A tempo pieno

We are seeking a Customer Success Manager to join our team at goFLUENT. This is a fantastic opportunity to grow our Russian Market and build strong relationships with our clients.

About the Role:

As a Customer Success Manager, you will be responsible for partnering with clients to understand their current and future training needs, challenges, and identifying approaches to maximize goFLUENT's impact.

Key Responsibilities:

  • Onboard new clients as a goFLUENT product expert.
  • Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
  • Be a growth driver, by identifying upsell opportunities.
  • Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution.
  • Develop a credible voice for digital learning best practices and provide industry insights, guidance, and recommendations to optimize clients' training performance.

Requirements:

  • Minimum 2 years of experience in a B2B company.
  • Excellent written and verbal communication skills in Russian and English.
  • Strong analytical skills and ability to adapt to change.
  • Ability to work in a fast-paced, dynamic environment.

What we offer:

  • Dynamic, startup-like experience within the security of a fast-growing, 23-year-old Swiss-based company.
  • Learn from top executives and visionaries in the learning and language market.
  • Full onboarding and fast ramp mentoring program leading candidate to success.
  • World-class learning experience by being a goFLUENT learner.

Why goFLUENT?

At goFLUENT, we believe in the power of language to connect people and drive business success. We're a mission-driven SaaS company that's passionate about helping companies design a global digital training strategy for their employees.

Ready to make a difference?

Apply now to become a Customer Success Manager at goFLUENT and join our team of talented professionals who are shaping the future of language learning.



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