Global CRM and Client Development Lead

4 settimane fa

Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

Position Overview

We are seeking a dedicated professional to take on the role of DoDo Worldwide CRM & Client Development Manager. This position is pivotal in crafting the global CRM strategy aimed at enhancing business through effective client engagement initiatives.

Key Responsibilities

CRM Management

  • Drive growth in Retail and E-commerce sectors through strategic activities focused on client acquisition, retention, and reactivation.
  • Foster and promote a customer-centric culture within the organization.
  • Establish RFM segmentation and client clustering methodologies.
  • Ensure adherence to data collection protocols and maintain high data quality standards across regions.
  • Collaborate with IT to oversee CRM systems, including upgrades and the introduction of new functionalities.
  • Set and track Customer Engagement KPIs to measure success.
  • Work closely with the sales team to develop tailored action plans that align with the global strategy and regional opportunities.
  • Analyze and report on the effectiveness of client engagement campaigns across both online and offline channels.
  • Develop and manage budgets to support the Client Development strategy and roadmap.

Client Development

  • Cultivate and maintain a robust and loyal client database, leveraging insights to enhance client understanding and optimize customer journeys.
  • Define strategies for NL, OTM, and OTO targeting various client segments in collaboration with Brand, Sales Merchandising, and Sales teams.
  • Recommend corporate clienteling practices for local implementation to boost recruitment, loyalty, and client elevation.
  • Design key clienteling experience formats in partnership with Corporate Events, Trade & Marketing Teams, and sales marketing teams.

Training Initiatives

  • Collaborate with the Training Manager to propose a training calendar and content aimed at enhancing in-store clienteling capabilities.

Ideal Candidate Profile

  • Bachelor’s degree in Marketing or Business Administration with a minimum of 5 years of experience in a leadership role within international organizations.
  • Strong passion for luxury brands and client engagement.
  • Proficient in Salesforce, BI, or other CRM and analytical tools.
  • Demonstrated organizational and time management skills, with a proactive and positive attitude.
  • Excellent communication skills, capable of collaborating effectively across various teams and levels of the organization.
  • Fluent in English and Italian; proficiency in additional languages is advantageous.

Why Choose Us?

At Dodo, we are committed to fostering a diverse workforce. We believe that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches our workplace. It creates opportunities for individuals to showcase their talents, both individually and collectively, and enhances our adaptability in a dynamic world. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.

Employment Type

Regular

Work Schedule

Full-time

Organization

POMELLATO S.P.A.

  • Global CRM

    6 giorni fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    Position Overview We are seeking a dedicated professional to oversee the global CRM strategy and client development initiatives at POMELLATO S.P.A. This role is essential for enhancing client engagement and driving business growth through strategic interactions. Key Responsibilities CRM Management Drive growth in Retail and E-commerce sectors...

  • Global CRM

    6 giorni fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    Position Overview We are seeking a dedicated professional to oversee the global CRM strategy and client development initiatives at POMELLATO S.P.A. This role is essential for enhancing client engagement and driving business growth through strategic interactions. Key Responsibilities CRM Management Drive growth in Retail and E-commerce sectors...

  • Global CRM

    7 giorni fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    Position Overview We are seeking a skilled professional to take on the role of DoDo WW CRM & Client Development Manager. This position is pivotal in crafting the global CRM strategy aimed at enhancing business through effective client engagement initiatives. Key Responsibilities CRM Management Drive growth in Retail and E-commerce sectors...

  • Global CRM

    4 settimane fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    Position Overview We are seeking a skilled professional to take on the role of DoDo WW CRM & Client Development Manager. This position is pivotal in crafting the global CRM strategy aimed at enhancing business through effective client engagement initiatives. Key Responsibilities CRM Management Drive growth in Retail and E-commerce sectors...

  • Global CRM Strategy Manager

    7 giorni fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    Overview We are seeking a dedicated CRM & Client Development Manager at POMELLATO S.P.A. to spearhead the global CRM strategy aimed at enhancing business through effective client engagement initiatives. Key Responsibilities CRM Management Drive growth in Retail and E-commerce sectors through strategic activities focused on client acquisition,...

  • Global CRM Strategy Manager

    2 settimane fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    Overview We are seeking a dedicated CRM & Client Development Manager at POMELLATO S.P.A. to spearhead the global CRM strategy aimed at enhancing business through effective client engagement initiatives. Key Responsibilities CRM Management Drive growth in Retail and E-commerce sectors through strategic activities focused on client acquisition,...

  • Global CRM Manager

    1 settimana fa

    Milano, Lombardia, Italia Amplifon A tempo pieno

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Global CRM Manager. As a key member of our marketing team, you will be responsible for driving an harmonized Customer driven culture across the Company, envisioning the complete end-to-end customer journey and all client-focused initiatives from ideation through...

  • Dodo WW CRM

    6 giorni fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Dodo WW CRM & Client Development Manager. As a key member of our organization, you will be responsible for creating and implementing a global CRM strategy to drive business growth through client engagement opportunities.Key ResponsibilitiesContribute to the...

  • Dodo WW CRM

    1 settimana fa

    Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Dodo WW CRM & Client Development Manager. As a key member of our organization, you will be responsible for creating and implementing a global CRM strategy to drive business growth through client engagement opportunities.Key ResponsibilitiesContribute to the...

  • CRM Lead

    7 giorni fa

    Milano, Lombardia, Italia Oliver James Associates Ltd. A tempo pieno

    **About the Role**Oliver James Associates Ltd. is seeking a highly skilled IT CRM Lead to join our client, a leading innovator in the Fintech sector. As a key member of the Corporate Systems team, you will be responsible for managing internal projects related to Microsoft Dynamics CRM and leading a team of professionals.Key Responsibilities:Project...

  • CRM Lead

    7 giorni fa

    Milano, Lombardia, Italia Oliver James Associates Ltd. A tempo pieno

    **About the Role**Oliver James Associates Ltd. is seeking a highly skilled IT CRM Lead to join our client, a leading innovator in the Fintech sector. As a key member of the Corporate Systems team, you will be responsible for managing internal projects related to Microsoft Dynamics CRM and leading a team of professionals.Key Responsibilities:Project...

  • Senior Global Business Development Director

    5 giorni fa

    Milano, Lombardia, Italia Nozomi Networks A tempo pieno

    About the RoleWe are seeking an experienced Senior Global Business Development Manager to lead our global team of business development representatives. As a key member of our Marketing department, you will play a crucial role in partnering with regional sales directors to generate new business and support our rapid growth in markets around the world.Key...

  • Senior Manager, Global Market Development

    7 giorni fa

    Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionJob Title: Senior Manager, Global Market DevelopmentCompany: Thermo Fisher ScientificJob Summary:We are seeking a highly motivated and experienced Senior Manager to lead our Global Market Development efforts. As a key member of our team, you will be responsible for developing and implementing effective strategies to drive growth within our...

  • Senior Manager, Global Market Development

    6 giorni fa

    Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionJob Title: Senior Manager, Global Market DevelopmentCompany: Thermo Fisher ScientificJob Summary:We are seeking a highly motivated and experienced Senior Manager to lead our Global Market Development efforts. As a key member of our team, you will be responsible for developing and implementing effective strategies to drive growth within our...

  • Strategic Account Executive

    5 giorni fa

    Milano, Lombardia, Italia Oilandgas.Org A tempo pieno

    About the RoleWe are seeking a highly motivated and experienced Strategic Account Executive to join our team at Oilandgas.Org. As a key member of our global business development team, you will be responsible for driving the strategy and growth of our business in the Energies and Chemicals Segment.Key ResponsibilitiesDevelop and execute a global account...

  • Sales and Business Development Specialist

    1 settimana fa

    Milano, Lombardia, Italia Pall A tempo pieno

    About the RolePall Corporation is a global leader in high-tech filtration, separation, and purification. We're seeking a highly motivated Sales and Business Development Specialist to join our team and help us drive sales growth in the Food and Beverage industry.Key ResponsibilitiesDevelop and implement customer account plans to achieve sales targets and...

  • Group CRM Strategist

    1 settimana fa

    Milano, Lombardia, Italia KSearch A tempo pieno

    About the Role:We are seeking a highly skilled Group CRM Manager to join our team at KSearch. As a key member of our organization, you will play a crucial role in implementing and executing our Group CRM strategy.Key Responsibilities:Develop and implement a comprehensive Group CRM strategy, aligning with our business objectives and goals.Collaborate with...

  • CRM Consultant

    7 giorni fa

    Milano, Lombardia, Italia Graf Consulting A tempo pieno

    About the RoleGraf Consulting is a global cloud consultancy that drives excellence in performance and results for our clients. We are seeking a highly skilled CRM Consultant to join our team.Key ResponsibilitiesCreate and manage project timelines, as well as other project management activitiesLead work sessions with CRM customers and team members to...

  • CRM Consultant

    1 settimana fa

    Milano, Lombardia, Italia Graf Consulting A tempo pieno

    About the RoleGraf Consulting is a global cloud consultancy that drives excellence in performance and results for our clients. We are seeking a highly skilled CRM Consultant to join our team.Key ResponsibilitiesCreate and manage project timelines, as well as other project management activitiesLead work sessions with CRM customers and team members to...

  • Learning and Development Specialist

    1 settimana fa

    Milano, Lombardia, Italia Pomellato A tempo pieno

    About the RolePomellato is seeking a highly skilled Learning and Development Specialist to join our HR team in Milan. As a key member of our organization, you will play a crucial role in improving employee performance and leadership, creating an engaging experience that attracts and retains top talent.Key ResponsibilitiesDevelop and implement a comprehensive...