Hospital Customer Service Specialist

6 giorni fa


Milano, Lombardia, Italia Tn Italy A tempo pieno
About the Role

We are seeking a highly skilled and experienced Hospital Customer Service Specialist to join our team at Tn Italy. As a key member of our customer service team, you will be responsible for ensuring a high level of patient satisfaction through interactions with final customers and RAM, improving hospital operations.

Key Responsibilities
  • Customer Service Management: Ensure that orders are accurately entered into the system and verify that the orders meet delivery and regulatory standards.
  • Support for RAM and NKAM: Act as the liaison between the headquarters' needs and the RAM/NKAM in terms of Customer Service, and vice versa.
  • Communication and Response: Manage communications regarding shortages, drug transfers, product unavailability and the release of orders related to them.
Strategic Planning and Analysis
  • Market Research and Analysis: Conduct market research and competitor analysis to identify opportunities for growth and areas of improvement.
  • Sales Forecasting: Forecast sales and set performance targets based on data analysis and market insights.
  • Product Supply Management: Manage product supply in all its phases, together with local supply team: forecast, plan, maintain, manage according to monthly S&OP requests.
About You

We are looking for a candidate with a strong background in customer service, strategic planning, and analysis. The ideal candidate will have a Bachelor's degree or equivalent degree with related health science, 3-5 years of experience, and proficiency in speaking, comprehending, reading and writing English.

The successful candidate will have a positive attitude, accuracy, curiosity, proactive and result-oriented approach, and a broad knowledge of all related safety discipline in the Pharma Industry, including clinical studies methodology, basic knowledge of clinical and safety data management and safety quality systems.



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