Customer Success Manager

8 ore fa

Gallarate, Lombardia, Italia Aveva A tempo pieno
About the Role

Aveva is a global leader in industrial software, providing cutting-edge solutions to thousands of enterprises worldwide. As a Customer Success Manager, you will play a critical role in delivering the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and sustainably.

Key Responsibilities
  • Manage a portfolio of customer accounts through proactive engagements, building strong relationships and becoming a trusted partner and consultant.
  • Understand the customer's goals, initiatives, products, and the value they realize from Aveva's software, services, and the overall relationship.
  • Drive the success of our customers by increasing adoption of Aveva technology and uncovering expansion opportunities within the existing install base.
  • Service customer needs in an efficient and seamless manner, driving improvements in Aveva processes and policies.
Requirements
  • Strong communication and presentation skills, with experience in leading staff of different roles and levels.
  • Ability to travel globally to customer sites and Aveva offices, estimated 10-20%.
  • Ability to work well with cross-functional and geographically distributed teams.
  • Strong multi-tasking ability with a keen sense of prioritization, relationship management, and organizational skills.
  • Experience with project and program management methodology and techniques.
  • Strong presentation skills on Aveva core technologies, business initiatives, and services.
  • 'Out-of-the-box' thinking to deliver solutions and services tailored for individual customer profiles and situations.
  • Ability to think strategically, as well as tactically.
  • Italian and English proficiency; foreign language proficiency a plus.
  • Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry.
  • Preferred 2-5 years of Aveva software products working knowledge and/or similar products.
  • 3+ years of experience in a Customer Success Management role.
  • Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday.
What We Offer

Aveva is an Equal Opportunity Employer, committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join Aveva to create the transformative technology that enables our customers to engineer a better world.

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