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Software Technical Support Specialist

2 mesi fa

Roma, Lazio, Italia Tn Italy A tempo pieno

Job Summary:

We are seeking a highly motivated and customer-focused Software Technical Support Specialist to join our international support team at Tn Italy. As a key member of our agile support team, you will be responsible for delivering high-quality technical support to our customers.

Key Responsibilities:

  • Provide technical assistance to customers via various communication channels.
  • Troubleshoot and resolve software issues in a timely and efficient manner.
  • Document and track customer issues and resolutions.
  • Evaluate and escalate complex issues to the appropriate team.
  • Collaborate with product development teams to identify and fix bugs.
  • Stay up-to-date on the latest software releases and updates.
  • Maintain a positive and professional attitude when interacting with customers.

Requirements:

  • Portfolio of work demonstrating software technical support skills and abilities.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in software technical support.
  • Strong understanding of software troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with agile methodologies and tools.
  • Strong customer focus and commitment to providing high-quality support.
  • Experience with product management tools and methodologies.