Field Service Engineer
5 giorni fa
Job Summary:
Applied Materials is seeking a highly skilled Field Service Engineer to support our customer and team in Agrate Brianza, Italy. As a Field Service Engineer, you will be responsible for ensuring the best performance of Applied Materials' equipment.
Key Responsibilities:
- Work with limited supervision within established company procedures and practices.
- Manage equipment performance and supply of spare parts.
- Implement and guarantee all levels of preventative and corrective maintenance within timelines.
- Support in Troubleshooting activities and fix technical issues on equipment.
- Diagnose and resolve hardware issues through understanding of software and process data as needed.
- Perform upgrades and retrofits on equipment.
- Ensure that the team applies the correct procedures and checklist for maintenance both corrective and preventive.
- Understand and implement correct work methodologies and procedures as per company and customer quality standards.
- Anticipate and respond to equipment issues and escalations in a timely manner.
- Collaborate and communicate with company stakeholders.
- Participate in internal and customer meetings.
- Within assigned scope, assist management in operation of site service business.
- Assist Applied Materials field management in establishing and achieving objectives for assigned account.
- Keep field management informed on customer perception of system performance.
- Take initiative to avoid and resolve customer problems.
- May occasionally initiate projects to drive down costs or increase uptime.
- May work in shift depending on assignment.
- Travel flexibility is required.
Requirements:
- Technical Diploma or University Degree.
- Minimum 2-4 years of experience in industrial equipment maintenance.
- Ability to interact in a professional manner with colleagues and customers.
- Communicates and presents effectively technical content in a clear manner during customer meetings.
- Oriented to team leading and service to customers.
- Objective and data-driven approach.
- Plan and organize work tasks properly and by priorities.
- Ability to communicate in a global organization.
- Explains technical information within the team and with supporting AMAT network of experts.
Preferred Qualifications:
- Advanced software skills.
- Industrial automation.
- Problem-solving through software analysis.
- Software coding.
- Server administration.
- Computer analyst.
Language: English
Years of Experience: 2-4 years
Work Experience: Full-time
Travel: Yes, 10% of the time
Relocation Eligible: No
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