Hospital Customer Service Specialist
5 giorni fa
We are seeking a highly skilled and experienced Hospital Customer Service Specialist to join our team at Tn Italy. As a key member of our customer service team, you will be responsible for ensuring a high level of patient satisfaction through interactions with final customers and RAM, improving hospital operations.
Key Responsibilities- Customer Service Management: Ensure that orders are accurately entered into the system and verify that the orders meet delivery and regulatory standards.
- Support for RAM and NKAM: Act as the liaison between the headquarters' needs and the RAM/NKAM in terms of Customer Service, and vice versa.
- Communication and Response: Manage communications regarding shortages, drug transfers, product unavailability and the release of orders related to them.
- Market Research and Analysis: Conduct market research and competitor analysis to identify opportunities for growth and areas of improvement.
- Sales Forecasting: Forecast sales and set performance targets based on data analysis and market insights.
- Product Supply Management: Manage product supply in all its phases, together with local supply team: forecast, plan, maintain, manage according to monthly S&OP requests.
We are looking for a candidate with a strong background in customer service, strategic planning, and analysis. The ideal candidate will have a Bachelor's degree or equivalent degree with related health science, 3-5 years of experience, and proficiency in speaking, comprehending, reading and writing English.
The successful candidate will have a positive attitude, accuracy, curiosity, proactive and result-oriented approach, and a broad knowledge of all related safety discipline in the Pharma Industry, including clinical studies methodology, basic knowledge of clinical and safety data management and safety quality systems.
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