Customer Success Specialist Dedicated to Cybersecurity
1 settimana fa
**Customer Success Specialist dedicated to CYBERSECURITY**
No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. To achieve this, we know that we need great people with a mindset that supports and delivers on the complete customer delivery model. To compliment this dynamic team, we are currently looking for a **Customer Success Specialist dedicated to CYBERSECURITY**.
The location for this full-time job is in Italy, based in **Casalecchio di Reno (BO)**, Ingram Micro Italy’s Center of Excellence. The role reports directly to the Senior Manager Cybersecurity for Italy.
**Responsibilities**:
- Identify and engage new B2B reseller partners in the Cybersecurity space.
- Generate leads through an End-to-End process involving marketing-defined activities, cold calling, outbound campaigns, and digital prospecting tools, leveraging our internal BI and the power of Ingram Micro Xvantage platform
- Qualify and develop opportunities through structured pipeline management.
- Drive the full sales cycle: initial contact, solution positioning, negotiation, and onboarding.
- Maintain accurate reporting of activities, pipeline, and forecasts through Xvantage 4 Associates CRM system (based on Microsoft Dynamics 365).
- Contribute to the achievement of team KPIs while taking ownership of personal targets.
- Collaborate across departments (vendor managers, presales, marketing, finance) to develop and execute growth strategies.
- Share market insights, new ideas, and feedback to support continuous improvement of commercial activities.
**Requirements**:
At least 3 years of experience in B2B sales, ideally IT distribution, system integration or vendor environment.
- Proven track record in new customer acquisition and consistent overachievement of sales goals.
- Strong commercial instincts with the ability to manage complex solution offerings.
- Team-oriented mindset, with a clear understanding of shared goals and interdependent results.
- Proactive, curious, and eager to experiment with new sales approaches and contribute to continuous improvement.
- Personal accountability through entrepreneurial drive
- Excellent communication skills in Italian and working proficiency in English.
**What we offer**
- A strategic role in one of the most dynamic and high-growth business units at Ingram Micro.
- The opportunity to shape the market by building new commercial relationships from the ground up.
- Access to advanced tools, professional training, and vendor certifications.
- A performance-driven environment with clearly defined career development paths.
- A collaborative, no-nonsense culture where results, responsibility, and initiative are rewarded.
We are a **large organization** with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with **you in the driver seat**.
Ingram Micro takes pride in our unique culture. **Our associates are our most important asset, and they are at the forefront of everything we do**. Our dedication to a shared set of principles unites and guides us to better decisions and behaviours, enabling us to focus on the success of our business partners and associates.
**Note**: This job description details the primary responsibilities and expectations associated with the position. Further tasks may be allocated as business requirements change.
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