Network Managed Service L3

3 settimane fa

Segrate, Italia NTT DATA A tempo pieno

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

You can be part of a very competent and collaborative NTT team giving your contribution to an IT important and strategic customer’s journey.
Based in Milan, NTT team will collaborate with customer’s IT team locally and internationally focusing on Network and Network Security infrastructure.
You will work on IT environment mainly focused on Cisco, Meraki, Palo Alto, Check Point, Fortinet, F5, Vmware Velocloud, Riverbed technologies.
Being a member of this project, you will have the opportunity, at the same time, to join NTT, leader in Network Managed Services, and to work with a multinational company leader in Eye wear and Eye care industry, continuing to evolve your competencies and skills.

What you'll be doing

As a Network Managed Service Engineer L3, you will collaborate with customer’s Network Operations team (L1 team) and Network Projects team to guarantee a seamlessly network services to the entire IT Network customer environment (DCs, Cloud, shops, offices, branches).

You will act a senior network engineer role in NTT team dedicated to deliver a high-quality operational service to the customer’s organization.

Your main responsibilities will be:

Manage tickets of high complexity;Conduct advanced and complicated troubleshooting tasks;Assist in analyzing, assigning and escalating support calls;Investigate third line support calls and identify the root cause of incidents and problems;Escalate issues to 3rd party vendors when necessary;Capture all required and relevant information for immediate resolution;Provide continuous feedback to customer and affected parties and update all systems and portals as defined in service procedures and processes;Communicate with other teams for extending support;Execute and support changes infrastructure with clear identification of risks and mitigations;Monitoring customer infrastructure;Identify opportunities for work optimization;Produce trend analysis tickets reports.IT educational background;At least 5 years of experience in Network Operations environment with a medium/high complex infrastructure;Cisco Certification (CCNA/CCNP). It is a plus to have other certifications from main vendors (Check Point/Palo Alto, Fortinet, F5, Vmware);Ability to communicate and work across different cultures and social groups;Able to maintain a positive outlook at work;Ability to adapt to changing circumstances;Able to work in a virtual and hybrid team;Excellent analytical thinking and problem solving approach;Strong Customer oriented attitude;Good knowledge of Italian and English (French is a plus);Available to travel aboard when required by customer;Available to be part of on-duty scheduling plan.

We offer:

A people centric culture;A collaborative work environment;Career and training pathways;Multinational environment with a local nuances;A safe and trust space where share your ideas with your manager and colleagues;Respect and inclusion for any kind of diversityTechnical expertise and support within NTT services departments;Modern and technological work environment;Hybrid working approach.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Apply Back to search results

  • Network Managed Service L3

    5 mesi fa

    Segrate, Italia NTT Ltd. A tempo pieno

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Network Managed Service L3

    3 settimane fa

    Segrate, Italia Ntt Data A tempo pieno

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAYou...

  • Network Managed Service L3

    5 mesi fa

    Segrate, Italia NTT A tempo pieno

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Network Managed Service L2 Specialist

    3 settimane fa

    Segrate, Lombardia, Italia NTT A tempo pieno

    About the RoleWe are seeking a highly skilled Network Managed Service L2 Specialist to join our team at NTT DATA. In this role, you will be responsible for collaborating with our customer's Network Operations team and Network Projects team to ensure seamless network services across the entire IT network environment.Key ResponsibilitiesCollaborate with...

  • Network Managed Service Engineer L2

    3 settimane fa

    Segrate, Lombardia, Italia NTT A tempo pieno

    About the RoleWe are seeking a skilled Network Managed Service Engineer L2 to join our team at NTT DATA. As a Network Operations Specialist, you will collaborate with our customer's Network Operations team and Network Projects team to deliver seamless network services to their entire IT Network environment.Key ResponsibilitiesPick and resolve assigned...

  • Senior Network Engineer L3

    4 settimane fa

    Segrate, Lombardia, Italia NTT A tempo pieno

    About the RoleWe are seeking a highly skilled Senior Network Engineer L3 to join our team at NTT DATA. As a key member of our Network Managed Services team, you will be responsible for delivering high-quality operational services to our customers.Key ResponsibilitiesManage tickets of high complexity and conduct advanced troubleshooting tasksAssist in...

  • Senior Network Engineer L3 for Managed Services

    4 settimane fa

    Segrate, Lombardia, Italia NTT DATA A tempo pieno

    About the RoleAs a Senior Network Engineer L3 at NTT DATA, you will play a key part in delivering high-quality operational services to our clients. This includes managing complex tickets, conducting advanced troubleshooting, and collaborating with the customer's Network Operations team and Network Projects team.Your ResponsibilitiesManage tickets of high...

  • Network Managed Service L2

    3 settimane fa

    Segrate, Italia Ntt Data A tempo pieno

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAYou...

  • Network Security Engineer L3

    4 settimane fa

    Segrate, Italia NTT DATA A tempo pieno

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Network Security Engineer L3

    5 mesi fa

    Segrate, Italia NTT A tempo pieno

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Network Security Engineer L3

    3 settimane fa

    Segrate, Italia Ntt Data A tempo pieno

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAYou...

  • Network Managed Service L2

    5 mesi fa

    Segrate, Italia NTT Ltd. A tempo pieno

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Network Managed Service L2

    5 mesi fa

    Segrate, Italia NTT DATA A tempo pieno

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Network Managed Service L2

    3 settimane fa

    Segrate, Italia NTT DATA A tempo pieno

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Network Managed Service L2

    5 mesi fa

    Segrate, Italia NTT A tempo pieno

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Network Managed Service Engineer L2

    4 settimane fa

    Segrate, Lombardia, Italia NTT DATA A tempo pieno

    About the RoleWe are seeking a highly skilled Network Managed Service Engineer L2 to join our team at NTT DATA. As a key member of our Network Operations team, you will be responsible for ensuring seamless network services to our clients.Key ResponsibilitiesCollaborate with customer's Network Operations team and Network Projects team to guarantee a seamless...

  • Network Security Engineer L3

    5 mesi fa

    Segrate, Italia NTT DATA A tempo pieno

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Network Engineer

    1 mese fa

    Segrate, Lombardia, Italia NTT A tempo pieno

    About the RoleWe are seeking a highly skilled Senior Network Engineer to join our Network Managed Services team. As a key member of our team, you will be responsible for delivering high-quality operational services to our customers.Key ResponsibilitiesManage complex network issues and provide advanced troubleshooting supportCollaborate with customer's...

  • Network Infrastructure Specialist

    3 settimane fa

    Segrate, Lombardia, Italia NTT DATA A tempo pieno

    About the RoleNetwork Managed Service Engineer L2Navigate the world of network operations with us! As a Network Managed Service Engineer L2, you will collaborate with our customer's Network Operations team and Network Projects team to ensure seamless network services across their entire IT environment.Key Responsibilities:Pick and resolve assigned tickets in...

  • Network Engineer L2

    4 settimane fa

    Segrate, Lombardia, Italia NTT A tempo pieno

    About the RoleWe are seeking a highly skilled Network Managed Service Engineer L2 to join our team in Milan. As a key member of our Network Operations team, you will be responsible for ensuring seamless network services to our client's entire IT network environment.Key ResponsibilitiesPick and resolve assigned incidents and requests in a timely...