Italy Marine Consulting Administrative Project Advisor

1 mese fa

Genoa, Liguria, Italia RINA A tempo pieno

RINA is currently recruiting for a Italy Marine Consulting Administrative Project Advisor to join its office in Genoa, Italy within the Marine Consulting Division.

Mission

A Business Support Advisor has a focus on managing administrative tasks, including the creation of customers in a database, managing offers, handling contracts, and issuing invoices.

The Business Support Advisors in this capacity contribute to the overall customer experience by ensuring that administrative processes are managed efficiently and accurately. #LI-VB1

Key Accountabilities

1. Offer Management:

- Collaborate with business development teams to understand and manage customer offers and pricing.

- Assist in the development and customization of offers based on customer needs.

- Review and validate offers to ensure alignment with company policies.

2. Contract Management:

- Handle the drafting, and execution of customer contracts.

- Ensure that contracts are in compliance with legal and regulatory requirements.

- Monitor contract timelines, renewals, and amendments.

3. Invoicing and Billing:

- Oversee the generation and issuance of invoices to customers.

- Validate invoice details, including pricing, discounts, and terms.

- Address complex billing inquiries and discrepancies.

4. Timesheet Management:

- Remind technical staff to submit accurate and timely timesheets for each project.

- Ensure timesheets are completed in accordance with company policies and client requirements.

- Collaborate with technical teams to resolve any discrepancies or missing information.

5. Customer Interaction:

- Provide high-level support for complex customer inquiries and issues.

- Act as an escalation point for challenging customer situations.

- Foster positive customer relationships through effective communication.

6. Process Improvement:

- Identify opportunities for process improvement within the customer service and administrative functions.

- Implement and oversee changes to enhance efficiency and effectiveness.

7. Customer Satisfaction Enhancement:

- Implement strategies to enhance customer satisfaction and loyalty.

- Gather customer feedback and recommend improvements to products or services.

8. Compliance and Risk Management:

- Ensure compliance with relevant laws, regulations, and company policies.

- Identify and mitigate risks associated with customer contracts and billing processes.

9. Training and Support:

- Provide guidance and support to customers on using online portals or self-service tools for account management.

- Assist in training new employees on customer service and administrative processes.

Education
Bachelor's Degree in Business Administration Finance ManagementHigh School Diploma/GEDQualifications

Experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.

- Knowledge of business support processes, best practices, and business units standards. The advisor should have a comprehensive understanding of how to deliver exceptional business support.

- Excellent written and verbal communication skills in both English and Italian.

Competencies
  • PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
  • MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
  • PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
  • BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
  • MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
  • ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
  • THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
  • CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
  • EARN TRUST - Take everyone's opinion into account and remain open to diversity

With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project's technical, environmental and safety - and sometimes also economic and financial - sustainability.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.

  • Italy Marine Consulting Junior Project Manager

    2 mesi fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently recruiting for a Italy Marine Consulting Junior Project Manager to join its office in Genova, Italy within the Marine Consulting Division.MissionThe Junior Project Manager is responsible and accountable for executing naval projects, ensuring completion of deliverables within the defined deadlines, scope, and budget. The Junior Project...

  • Marine Business Process Control Advisor

    2 mesi fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently recruiting for a Marine Business Process Control Advisor to join its office in Genoa, Italy within the Marine Business Control Division.MissionThe Process Control Advisor focuses on optimization of existing business support systems, ensuring seamless operations and reliable functionality. Key AccountabilitiesSystems Analysis: Contribute to...

  • R&D Project Management Administrative Support

    2 settimane fa

    Genoa, Liguria, Italia RINA A tempo pieno

    Company OverviewRINA is a global leader in certification, marine classification, product testing, site supervision, vendor inspection, training, and engineering consultancy services across diverse sectors. Our mission is to ensure the technical, environmental, and safety sustainability of projects.Position OverviewWe are seeking an R&D Project Management...

  • Internship - Marine Assistant Project Manager

    4 settimane fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently recruiting for a Internship - Marine Assistant Project Manager to join its office in Genoa, Italy within the Marine Consulting DivisionMissionThe Assistant Project Manager intern will assist in the execution of naval projects, supporting the completion of deliverables within defined deadlines, scope, and budget. They will work within a...

  • Rina Consulting Integration

    1 mese fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently recruiting for a Rina Consulting S.p.A Integration & Planning Manager to join its office in Genoa, Italy within the Consulting Planning, Monitoring & Business Support Division.MissionRINA is looking for someone to join our Planning Monitoring & Business Support departmentKey AccountabilitiesThe selected candidate will deal with:•...

  • Environmental Sustainability Advisor

    2 settimane fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently seeking a Environmental Sustainability Advisor - Taxonomy and Strategy to join its team within the Cyber Security and Management Consulting Division. Purpose An Environmental Sustainability Advisor is dedicated to delivering sustainability and circular economy solutions, typically engaging directly with clients to assist them in...

  • Cyber Security Consultant

    2 mesi fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently recruiting for a Cyber Security Consultant - Marine to join its office in Genoa, Italy within the Marine Consulting Division.MissionThe ideal candidate will provide technical expertise and support for consulting activities related to RINA Marine Cyber Services portfolio. Key AccountabilitiesSupport RINA consulting activities related to ship...

  • Associate Project Manager

    2 mesi fa

    Genoa, Liguria, Italia ABB A tempo pieno

    Associate Project ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...

  • Energy Project Management Specialist

    2 giorni fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently seeking a Project Manager - Energy Consulting to enhance its operations within the Energy Engineering Solutions Division. Role Overview We are in search of a Project Manager dedicated to various assets including Oil & Gas, Hydrogen, Carbon Capture Utilization and Storage (CCUS), and Ammonia. The successful candidate will...

  • Junior Project Manager in Scientific Research

    2 settimane fa

    Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    Project Overview: The initiative focuses on enhancing socio-economic empowerment through Robotics and Artificial Intelligence. The project is funded by the Ministry of University and Research, aiming to foster innovation ecosystems that promote collaboration among businesses, investors, and researchers. Employment Details: This is a full-time, fixed-term...

  • Energy Project Management Specialist

    2 giorni fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently seeking a Project Manager - Energy Consulting to contribute to its operations within the Energy Engineering Solutions Division. Role Overview We are in search of a Project Manager who will oversee various assets including Oil & Gas, Hydrogen, Carbon Capture Utilization and Storage (CCUS), and Ammonia. The successful candidate...

  • R&D PM Admin Assistant

    2 mesi fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently recruiting for a R&D PM Admin Assistant - Categorie protette legge 68/99 to join its office in Genoa, Italy within the Consulting Planning, Monitoring & Business Support Division.MissionThe R&D PM Admin Assistant supports the administrative process of R&D financed projects working together with the PM. The role involves a combination of...

  • Project Leader

    2 mesi fa

    Genoa, Liguria, Italia ABB A tempo pieno

    Project LeaderAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position with...

  • Junior Project Manager in Scientific Research

    2 giorni fa

    Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    Project Overview: The RAISE initiative, focusing on "Robotics and AI for Socio-economic Empowerment", is a significant project funded by the Ministry of University and Research. This project aims to foster innovation ecosystems and establish local leaders in research and development. Contract Details: This is a full-time position with a fixed-term contract....

  • Research Administrative Coordinator

    2 giorni fa

    Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    Position Overview Commitment & Contract: Maternity leave replacement Location: Genova ABOUT Istituto Italiano di Tecnologia At IIT, we are dedicated to advancing human-centered science and technology to address significant societal challenges and to facilitate the transfer of these innovations to the production system and society. Our...

  • Offshore Geotechnical Surveys Project Manager

    1 mese fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently looking for an Offshore Geotechnical Surveys Project Manager to join the team in Italy, specifically in Rozzano, Genoa, or Rome, within the Energy Engineering Solutions Division.Responsibilities Project planning and management including activities, team coordination, execution plan, and progress monitoring Client and...

  • Junior Project Manager in Scientific Research

    12 minuti fa

    Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    Project Overview: The initiative focuses on advancing "Robotics and AI for Socio-economic Empowerment". This project is designed to foster innovation ecosystems, establishing regional leaders in research and development. Contract Details: This position is a full-time, fixed-term engagement. Location: Based in Genova. About Us: At the Istituto Italiano di...

  • Project Management Specialist

    2 settimane fa

    Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    Position Overview We are seeking a dedicated professional to provide comprehensive support in project management and coordination within our esteemed organization. Contract Type This role is offered as a fixed-term contract, full-time. Location The position is based in our Genoa headquarters. About Us The Istituto Italiano di Tecnologia is committed to...

  • R&D Financial Support Specialist

    2 settimane fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently seeking a R&D Financial Support Specialist to enhance its operations within the Consulting Planning, Monitoring & Business Support Division. Objective The R&D Financial Support Specialist plays a crucial role in managing the financial aspects of research and development initiatives within the engineering sector. This position...

  • R&D Project Proposal Specialist

    2 settimane fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently seeking a R&D Proposal Manager to enhance its operations within the Cyber Security and Management Consulting Division. Role Overview As a specialist in Engineering Consulting focused on R&D initiatives, your main duty will be to assist in identifying potential research and development projects that qualify for International and...