Customer Service Team Lead

1 mese fa

Milano, Italia Brown-Forman A tempo pieno

Meaningful Work From Day OneThis position will lead the Customer Service Team, ensuring reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance.
Standard Order Administration as well as Exception Management such as customer complaints and product allocation supervision are in scope.
By relying on existing IT tools and our Logistics Service Providers in Italy, the person must be in constant search for Process Optimization and Customer Service Level Improvement.This position will perform standard order processing tasks (80% of the role) as well as Customer Service Team lead and coordination (20% of the role).
The Customer Service Team Leader reports to the Supply Chain Manager.This is an office/hybrid role out of our office in Milan.What You Can ExpectCustomer Service Team Lead and CoordinationTeam management, define and monitor objectives, ensuring the training and integration of new employees.Optimization of Customer Service Process, particularly through the deployment of EDI with our customers and the optimal use of SAP.Being the preferred point of contact for all Customer Service topics both internally and externally.Monitoring customer service levels and implementing corrective actions with logistics providers and/or customers.Ensuring the administrative follow-up is properly conducted by the team: follow-up of promotional campaigns, litigation, and penalties.Administration of Sales Orders and Customer LitigationReceive and process orders from customers in SAP – Order to cash process (e.g., issuing pro-forma invoices, dispatch notes, VAT invoices, credit invoices).Evaluate/manage specific orders (orders on hold, etc.
).EDI management workflow (EDI exception failures).Product allocation management.Tracking of possible discrepancies in delivery of goods to customers and processing order corrections.Customer requests/complaints management.Managing third-party logistics activities and prioritization (picking delivery).Daily communications with 3PL and other suppliers to follow up on logistics issues.What You Bring to the TableDemonstrable experience in customer service.Very good communication skills.Solid knowledge of SAP.IT literate (good knowledge in MS Excel).Analytical skills.Fluent in English and Italian.What Makes You UniqueBuilding customer service teams and processes from scratch.Who We AreWe believe great people build great brands.
And we know there is nothing better in the market than a career at Brown-Forman.
Being a part of Brown-Forman means you will grow both personally and professionally.
You will have the opportunity to solve problems, seize opportunities, and generate bold ideas.
You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.Many Spirits, One Brown-Forman - We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.Cultivating a Caring Culture - We know that our strong culture is one of the many reasons people love working at Brown-Forman.Nothing Better - At Brown-Forman, we craft products known for bringing people together.
Our employees have made us what we are today and are the reason for our success.
Do not just take our word for it.
Brown-Forman is consistently recognized as a Great Place to Work in countries around the world.What We OfferTotal Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come.
As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience.
We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment.
It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.If you currently work for Brown-Forman, please click the following button to be redirected to the internal site and select the Career icon.
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