Customer Experience Specialist
4 settimane fa
We're living a new chapter: a conversation between our rich heritage and a clear vision of the future.
For those who are passionate and want to embrace challenge we say join and be part of our changeFind below the role we've tailored just for you and discover how your contribution will be essential to our growth.We are currently looking for a Senior Client Advisor with focus on Customer Experience to join our flagship store in FlorenceLanguages: Proficiency in Italian and English, more languages will be advantageous.Position available: full-time.Job Location: In store, Via de' Tornabuoni.YOUA caring, trusted Client Advisor/ Customer Experience Ambassador.
An intuitive sales associate with a passion for style and client development.A powerful communicator, handling clients with personal attention and empathy and paving the way for fellow colleagues by openly sharing best practices.A responsible, courageous individual with ideas and authenticity in your approach.
You take ownership when issues arise to solve them with positive outcomes.THE JOBTransform each client experience into magical moments by creating a hand-crafted experience.Create a long-term authentic bond with clients by making them feel the experience is truly about them.Act as a guardian of our Founder's legacy and heritage whilst looking towards innovation in Ferragamo with fresh ideas.ESSENTIALSPositive and contagious energy, motivation, and pragmatism.Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs, and expectations of luxury clients.Excellent in CRM and client relations.Leverage your previous experience to help shape the client experience and create magical in-store moments.Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.YOUR SPECIFIC FOCUS ON CUSTOMER EXPERIENCEBe the main point of contact for Clienteling development.Become ambassadors of key messages and make the insights actionable during all sharing moments with the team.Support the Store Manager to move ownership of activities from Region to Store.Encourage the store team to proactively build strong relationships with their clients and to increase client loyalty, lifetime value, and relationships.Be proactively part of the Customer Experience Ambassadors community.Ensure the data quality in store (Correct Preferred CA of competence, ensure high level of association rate …).Ensure the correct usage of Clienteling Tools.At Ferragamo, you can play your part and express your uniqueness.We are committed to building a diverse workplace in which diversity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.Unlock your potential
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