Guest Arrival Expert

1 mese fa

Milano, Italia Marriott A tempo pieno

Additional InformationJob Number 24133411Job Category Rooms Guest Services OperationsLocation Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPart of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest Arrival Expert/Bellboy to join the pre-opening team made of modern and authentic hospitality professionals.Reporting to Lead Concierge, the role will cover both doorman and bellman tasks. This is full-time position, 5 days a week with 2 days off. The starting date is estimated in August.The impact you'll makeFirst impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.What you'll do Provide an authentic and sophisticated welcome and farewell to all guests entering/leaving the hotel. Assist both arriving and departing guests with luggage (load/unload, storage, delivery to room/designated area) and, if needed, escort the guest to the room and explain facilities accordingly. Assist guests/visitors in and out of vehicles, opening vehicle doors. Supply guests with directions and information about the property amenities, services, hours of operation, and about local areas, points of interest and activities. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors and monitor the front driveway to ensure a smooth flow of traffic (vehicle and pedestrian). Deliver and proceed to a 5-star shoe shine service. Make sure Hotel entrance is always clean and tidy, as it is the first sight of the hotel for arriving guests/visitors. Seek out and take advantage of opportunities to wow guests.What you'll need: A warm, people-oriented demeanor and a team-first attitude. Positive outlook and outgoing personality. Flexibility, problem-solving skills and multi-tasking ability. Great storytelling skills in English and at least intermediate Italian (both writing and speaking). Previous bellman/doorman experience is a big plus. Ability to work with CRM and other software.What we offer A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. Discounts for your friends and family. 5euros breakfast when staying at any of our European hotels. Performance and Recognition programs. Wellness and sustainability initiatives.You're welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. #J-18808-Ljbffr

  • Guest Arrival Expert

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    Milano, Lombardia, Italia Marriott A tempo pieno

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