Service Leader
3 settimane fa
**Purpose**
Responsible for the provision of high-quality service support to customers in Italy by leading the day-to-day activities of team of around 10 service engineers.
This will be accomplished through leadership, effective deployment of resources, acquisition of talent and execution of business strategy. The position will require the Service Leader to adopt an agile mindset in order to respond to changes in the market/customers and mobilise resources accordingly.
**Key Responsibilities**
**SERVICE TEAM LEADERSHIP AND DEPLOYMENT**
- Continue to upgrade and leverage talent by identifying critical skills and competencies necessary to provide best-in-class customer support.
- Develop, cross training or redeploy resources as needed to meet business commitments and reinforce Revvity value proposition in the marketplace.
- Oversee all staffing decisions to ensure that we are hiring and deploying talent consistent with total customer value strategies.
- Leverage the Performance Management process to develop and utilize operational performance measures to ensure most efficient deployment of team resources with a relentless focus on process improvement.
- Recognize and reward individuals who demonstrate exceptional performance.
- Create a pipeline of talented and knowledgeable individuals, through leadership, that are "Ready Now" to step into leadership roles within the organization. Utilize Succession planning as a core process for driving performance through ongoing goal setting, results measurement, individual and team development and talent identification and deployment.
**TECHNICAL EXPERTISE**
- Stay abreast of technological advancements in instrumentation and related servicing methodologies and ensure Service team educated accordingly.
- Collaborate with product development teams to communicate customer feedback and contribute to the enhancement of product reliability and performance.
**CUSTOMER RELATIONSHIP MANAGEMENT**
- Strive to set the example for importance of strengthening the relationships and partnerships with customers.
- Be responsible for the customer satisfaction for all aftermarket interactions with customers.
- Invest significant time in direct meeting with customers, assessing customer's level of satisfaction and assessing customer value drivers which can then be translated to service and product offerings.
- Build and maintain strong relationships with key stakeholders and decision-makers.
- Act as the primary point of contact for escalated service issues, working closely with customers to resolve challenges and exceed their expectations.
**SALES AND SERVICE COORDINATION**
- Foster an atmosphere of sales and service teamwork and coordination.
- Work with Sales leadership to initiate timely solutions for customer issues and innovate product and service solutions for customers.
- Represent the Service Delivery Organization and customer's views to the business units and the global service and sales support organization.
**BUSINESS DEVELOPMENT**
- Manage and drive profitable business growth for designated service territory.
- Develop three-year territory business plan that links to overall business plan.
- Identify key market/customer opportunities for growth and develop key metrics and action plans to grow deeper customer relationships.
- Integrate service initiatives with resource deployment.
- Develop strategies, budgets and accurate forecasts to execute business plans and deliver on commitments.
- Effectively manage headcount and other budgeted expense/revenue plans.
- Contribute to support finances department for the forecast, and cash collection process.
- Coordinate with Sales counterpart to drive strategic business solutions for our customers.
**COMPLIANCE AND QUALITY ASSURANCE**
- Ensure compliance with regulatory standards and company policies related to service operations, including safety protocols and quality management systems.
- Uphold service quality standards and identify areas for enhancement.
- Implement corrective and preventive actions to address any non-conformities and minimize service disruptions.
**Requested Competences**
- Bachelor's degree or Equivalent Engineering Qualification
- Proven experience in a leadership role with a focus on service delivery.
- Strong technical acumen and familiarity with Life Science & Diagnostics instrumentation, together with strong applicable industry knowledge.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
- Proven track record in leading a team (ideally in Europe) with the ability to inspire and engage in pursuit of delivering against outstanding results.
- Flexible and creative mindset to thrive in a fast-paced environment and adapt to changing priorities and customer needs.
- Excellent problem-solving skills and high attention to detail
- Strategic agility with the ability to focus on the "here and now" whilst deliverin
-
Service Leader
3 settimane fa
Milano, Italia Spindox Spa A tempo pieno**Siamo Spindox**: energia pura, intelligenza e passione. Accompagniamo la trasformazione digitale con nostri brand, ognuno con una specifica missione. Perché la sfida si vince con un approccio multidisciplinare, là dove business, organizzazione e tecnologia si incontrano.Siamo un punto di riferimento per le tecnologie della trasformazione digitale:...
-
Service Leader
6 mesi fa
Milano, Italia Revvity A tempo pieno**Purpose** Responsible for the provision of high-quality service support to customers in Italy by leading the day-to-day activities of team of around 10 service engineers. This will be accomplished through leadership, effective deployment of resources, acquisition of talent and execution of business strategy. The position will require the Service Leader to...
-
Service Leader
6 mesi fa
Provincia di Milano, Lombardia, Italia SPINDOX SPA A tempo pieno**Siamo Spindox**: energia pura, intelligenza e passione. Accompagniamo la trasformazione digitale con nostri brand, ognuno con una specifica missione. Perché la sfida si vince con un approccio multidisciplinare, là dove business, organizzazione e tecnologia si incontrano. Siamo un punto di riferimento per le tecnologie della trasformazione digitale:...
-
Technical Service Team Leader
7 mesi fa
Milano, Italia Elopak A tempo pienoElopak was founded in Norway in 1957 and is a leading, global supplier of sustainable packaging and filling equipment. We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap. The iconic Pure-Pak® carton is a natural choice and aims to leave the customer product unchanged and the world unharmed. The...
-
Technical Service Team Leader
22 ore fa
Milano, Italia Elopak A tempo pienoElopak was founded in Norway in 1957 and is a leading, global supplier of sustainable packaging and filling equipment.We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap.The iconic Pure-Pak® carton is a natural choice and aims to leave the customer product unchanged and the world unharmed.The...
-
Customer Service Team Leader
7 mesi fa
Milano, Italia Wyser A tempo pienoPer società imprenditoriale in costante crescita operante nel settore biomedicale, siamo alla ricerca di un/a Customer Service Team Leader che riportando al Customer Service & Operations Manager possa gestire operativamente e supervisionare l’intero ciclo di gestione dell’ordine, dalla ricezione della richiesta sino alla spedizione al cliente. È...
-
Customer Service Team Leader
2 settimane fa
Milano, Italia Wyser A tempo pienoPer società imprenditoriale in costante crescita operante nel settore biomedicale, siamo alla ricerca di un/a Customer Service Team Leader che riportando al Customer Service & Operations Manager possa gestire operativamente e supervisionare l'intero ciclo di gestione dell'ordine, dalla ricezione della richiesta sino alla spedizione al cliente.È necessaria...
-
Customer Service Quality Discipline Leader
6 giorni fa
Milano, Italia SISAL A tempo pienoL’obiettivo principale del **Quality of Service Discipline Leader **è la **soddisfazione del Cliente **. Ha il compito e lo scopo di **ottimizzare l’esperienza del Cliente con l’azienda, analizzando e misurando **l’efficienza dei processi e dei sistemi di contatto con la clientela. Il **Quality of Discipline Leader **coinvolge dipartimenti...
-
Customer Service Quality Discipline Leader
4 giorni fa
Milano, Italia Sisal A tempo pienoL'obiettivo principale del **Quality of Service Discipline Leader **è la **soddisfazione del Cliente **.Ha il compito e lo scopo di **ottimizzare l'esperienza del Cliente con l'azienda, analizzando e misurando **l'efficienza dei processi e dei sistemi di contatto con la clientela.Il **Quality of Discipline Leader **coinvolge dipartimenti differenti in modo...
-
Customer Service Leader
9 mesi fa
Milano, Italia Gas Power Europe Middle East Africa A tempo pieno**Job Description Summary**: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services...
-
Customer Service Leader
2 settimane fa
Milano, Italia Gas Power Europe Middle East Africa A tempo pieno**Job Description Summary**: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services...
-
Service Team Leader/Coordinator Ivd
6 giorni fa
Milano, Italia Gi Group Spa Filiale Di Milano Iv Novembre A tempo pienoFILIALE: MILANO HiRevo LifeScience è la specializzazione di Gi Group Holding ( www.gigroupholding.it ), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati dei settori Farmaceutico e Medicale.Siamo un team di professionisti appassionati, lavoriamo per accompagnare i nostri candidati verso le mansioni ed i contesti aziendali...
-
Customer Service – Call Centre
6 mesi fa
Milano, Italia Bfv Service Gmbh A tempo pienoCustomer Service Resume & Selection Criteria WritersIf you are a new Australian, a recent graduate or a professional with years of experience, it has become increasingly difficult to secure a customer service or call centre role. Most advertisements in this field receive scores of applications for the selection panel to wade through. Can you put yourself in...
-
Network Service Leader
1 settimana fa
Milano, Italia Spindox Spa A tempo pienoSpindox è una società di consulenza tecnologica di frontiera fondata nel 2007, riconosciuta per la sua capacità di coniugare ricerca, visione e concretezza.In un'epoca in cui la trasformazione digitale è essenziale per la competitività aziendale impieghiamo responsabilmente le nostre risorse — persone, competenze tecnologiche e comprensione del...
-
Service Team Leader/Coordinator Ivd
4 settimane fa
Milano, Italia Gi Group S.P.A A tempo pienoHiRevo LifeScience è la specializzazione di Gi Group Holding ( www.gigroupholding.it ), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati dei settori Farmaceutico e Medicale e per le mansioni legate all'assistenza al cliente del mondo distributivo con impatto sulla salute (Farmacie, Parafarmacie, Ottiche e GDO). Siamo un team...
-
Service Team Leader/Coordinator Ivd
1 mese fa
Milano, Italia Gi Group S.P.A A tempo pienoHiRevo LifeScience è la specializzazione di Gi Group Holding ( ), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati dei settori Farmaceutico e Medicale e per le mansioni legate all'assistenza al cliente del mondo distributivo con impatto sulla salute (Farmacie, Parafarmacie, Ottiche e GDO). Siamo un team di professionisti...
-
Service Team Leader/Coordinator Ivd
1 mese fa
Milano, Italia Gi Group S.P.A A tempo pienoHiRevo LifeScience è la specializzazione di Gi Group Holding (www.gigroupholding.it), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati dei settori Farmaceutico e Medicale e per le mansioni legate all'assistenza al cliente del mondo distributivo con impatto sulla salute (Farmacie, Parafarmacie, Ottiche e GDO). Siamo un team...
-
Service Team Leader/Coordinator Ivd
6 giorni fa
Milano, Italia Gi Group S.P.A A tempo pienoHiRevo LifeScience è la specializzazione di Gi Group Holding ( ), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati dei settori Farmaceutico e Medicale e per le mansioni legate all'assistenza al cliente del mondo distributivo con impatto sulla salute (Farmacie, Parafarmacie, Ottiche e GDO).Siamo un team di professionisti...
-
Service Team Leader/Coordinator Ivd
6 giorni fa
Milano, Italia Gi Group S.P.A A tempo pienoHiRevo LifeScience è la specializzazione di Gi Group Holding (www.gigroupholding.it), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati dei settori Farmaceutico e Medicale e per le mansioni legate all'assistenza al cliente del mondo distributivo con impatto sulla salute (Farmacie, Parafarmacie, Ottiche e GDO).Siamo un team di...
-
Service Team Leader/Coordinator Ivd
2 settimane fa
Milano, Italia Gi Group S.P.A A tempo pienoHiRevo LifeScience è la specializzazione di Gi Group Holding ( ), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati dei settori Farmaceutico e Medicale e per le mansioni legate all'assistenza al cliente del mondo distributivo con impatto sulla salute (Farmacie, Parafarmacie, Ottiche e GDO). Siamo un team di professionisti...