Customer Journey Expert

3 settimane fa

Milano, Italia ING A tempo pieno

The Product Owner (PO) works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. Along all the team members, is responsible for development of the squad purpose. The squad cooperates with the product Tribes to develop the frictionless. Knows the customers process accordance with local legislation and regulations. PO is in charge to set priorities, manage internal and external stakeholders, solve impediments, help squad members in their day-to-day activities. In addition, PO is accountable for manage and deliver internal reports, optimize performance, and support the bank strategy. Position requires excellent lead and communication skills, problem solving, and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines.

This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

**Key responsibilities**:

- Work with various stakeholders to understand business value, market context and customer problems.
- Document requirements for upcoming product/process releases assuring those needs are met and communicate progress/status clearly.
- Build, prioritize, monitor, and maintain the squad backlog, prioritizing stories for each sprint;
- Speed up decision making for the squad by ensuring features/user stories start with the right data and analysis;
- Work closely with the team, to create new and improved features for process owned by the squad
- Define and track product and process metrics/KPIs on entire e2e value chain
- Take care of the asset allocated on the squad in terms of IT Risk and IT Security

**Requirents and experience**
- 5+ years work experience in Product Management/Project Management within complex IT projects
- Excellent data analysis skills
- Strong knowledge of Italian and English
- Strong verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Ability to work with internal and external stakeholders to define and handle product/process requirements & backlog
- Knowledge of the tools, techniques and principles used in Lean-Agile development.
- Creative minded with an ability to conceive interesting ideas for new content
- Strong risk awareness
- Result oriented
- Excellence in execution

**Soft skills**
- Open minded and Team player.
- Structured and analytical approach.
- Effective in communication (written and spoken) and able to jump to different abstraction layers.
- High problem-solving skills.
- Perseverance: Sticks to a specific plan or idea until the goal is achieved or turns out to be infeasible.
- Persuasiveness: Can persuade others of a specific standpoint aimed at obtaining support for certain plans, ideas or Products.
- Decisiveness: Shows decisiveness by acting or committing himself by expressing his opinion.

**Duration**: Permanent

**Work location**: Milan

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