Customer Technology Specialist

1 settimana fa

Milano, Lombardia, Italia Kyndryl A tempo pieno
About Kyndryl

We design, build, manage, and modernize mission-critical technology systems that the world depends on every day. Our goal is to create a more equitable and inclusive world for our employees, customers, and communities.

The Role

As a Customer Technology Advisor, you will be a certified expert in your field, working with our Kyndryl Consult Partners and customer partners to drive targeted opportunities and exceed customer expectations. You will leverage your technical and solution expertise to deliver unique and differentiated value to our customers.

You will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.

You will possess strong technical and business acumen, allowing you to provide value-driven solutions within the practice services domain(s). Your exceptional customer-facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.

Key Responsibilities
  • Translate technical knowledge into actionable customer insights and solutions
  • Develop and deliver compelling demonstrations, proof of concepts, and prototypes
  • Coordinate the entire pre-sales process, ensuring quality and compliance verification
  • Build and nurture relationships with external alliance partners
What We Offer

We invest heavily in our employees, providing state-of-the-art resources and opportunities for growth and development. Our employee learning programs give you access to the best learning in the industry, and our company-wide volunteering and giving platform allows you to make a positive impact on the world.

Requirements
  • Deep domain knowledge of Services offerings and technical solutions in a practice
  • Demonstrated experience in consultative selling
  • Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications
Preferred Qualifications
  • Bachelor's degree or Master's degree
  • 5 years of experience selling technical services for multi-industry customers

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