SaaS Customer Success Manager

4 settimane fa

Milano, Lombardia, Italia Trustfull A tempo pieno
About the Role

We are seeking a highly motivated SaaS Customer Success professional to drive the successful adoption and long-term satisfaction of our SaaS customers.

As a key member of our team, you will be responsible for ensuring our customers achieve their business goals by leveraging our SaaS platform.

Key Responsibilities
  • Proactively engage with customers to drive adoption, retention, and expansion of our SaaS platform
  • Build and maintain strong customer relationships, becoming a trusted advisor and advocate for their business
  • Work closely with the sales team to ensure a seamless handoff from the sales process to onboarding and ongoing customer success
  • Onboard new customers, providing training and guidance on how to best utilize our SaaS platform to achieve their desired outcomes
  • Monitor and analyze customer usage data to identify opportunities for increased adoption and engagement
  • Identify and address customer concerns or roadblocks, working cross-functionally with internal teams to resolve issues and ensure customer satisfaction
  • Act as a voice of the customer within the company, providing feedback and insights to help drive product enhancements and improvements
Requirements
  • Proven experience in customer success management in the SaaS industry
  • Excellent communication and interpersonal skills, with the ability to build strong customer relationships
  • Strong technical aptitude, with the ability to understand and effectively communicate technical concepts to non-technical stakeholders
  • Ability to thrive in a fast-paced, dynamic environment with changing priorities
  • Strong problem-solving and decision-making skills, with the ability to think strategically and proactively
  • Experience with customer onboarding and training
  • Knowledge of software-as-a-service and cloud-based solutions
  • Highly organized and detail-oriented
  • Ability to work independently and collaboratively as part of a team
  • Bachelor's degree in a relevant field
  • Experience with CRM software is a plus
  • Fluent English both spoken and written
About Trustfull

Trustfull is a SaaS company offering a suite of APIs for digital footprints analytics (phone, email, IP, device, browser). Companies of all sizes can use our data to power proprietary customer risk assessment algorithms and scorecards or choose from a library of ready-to-use Trustfull models for key applications such as: credit scoring, fraud prevention, lead qualification, KYC & AML.

Helping companies know their customers with the power of digital footprints is the vision driving our strategy.

More than just an API, Trustfull is a company, a group of exceptional individuals who aren't afraid to create the change they want to see, whether that's in engineering, marketing or finance.

Our offices are in Milan and we are constantly looking for talents ready to join the Trustfull adventure.

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