Senior Field Service Engineer

6 giorni fa

Milano, Lombardia, Italia Sysmex Europe Gmbh A tempo pieno

Job Summary

We are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Sysmex Europe Gmbh. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.

Key Responsibilities

  • Ensure uptime of instrument installed base in its assigned geographic area
  • Build professional relationships with end-users and laboratory stakeholders
  • Perform troubleshooting both in person and remotely
  • Execute reactive and proactive service activities at customer's site and/or remotely
  • Provide added value by acting as expert and second-level support in the field for the assigned business line
  • Support development of colleagues in the field (training on the job)
  • Act as primary point of contact for 3rd level support from EMEA support team
  • Perform pre-installation visits and planning meetings with customers
  • Carry out pre-installation at Sysmex workshop and installations at customer sites
  • Provide basic technical and maintenance training to end-users
  • Carry out repair actions and maintenance visits as per Sysmex procedures
  • Plan proactive activities and regular visits to key customers
  • Report field activities and instrument status
  • Keep lab directors informed about service deliverables and instrument status
  • Organize regular meetings with key end-users to highlight the value of service
  • Ensure that all customer-related records are up-to-date
  • Accurately record service activities on Sysmex CRM
  • Ensure customer satisfaction in all post-sales phases
  • Collaborate with commercial functions on new tenders and business opportunities to design tailored solutions to specific customer needs

Requirements

  • University degree or equivalent in engineering
  • Advanced certificate in electronics and/or equivalent industry experience
  • Technical knowledge of electronic equipment (preferably IVD)
  • Knowledge as a user of PC tools and software applications
  • Languages: fluent English and Italian
  • General professional experience: more than 10 years of experience as FSE in the medical device industry
  • Leadership experience
  • Self-motivation with the ability to work under stressful situations
  • Able to communicate properly with end-users
  • Previous experience with hematology, urinalysis, and hemostasis instruments is a plus

  • Senior Field Service Engineer

    4 giorni fa

    Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

    Job SummaryWe are seeking a highly skilled Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.Key ResponsibilitiesProvide expert technical support to customers in the...

  • Senior Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

    Job SummaryWe are seeking a highly skilled Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.Key ResponsibilitiesProvide expert technical support to customers in the...

  • Senior Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.Key ResponsibilitiesInstrument Uptime: Ensure the optimal...

  • Senior Field Service Engineer

    4 giorni fa

    Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

    Job SummaryWe are seeking a highly skilled Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.Key ResponsibilitiesInstrument Uptime: Ensure the optimal performance and...

  • Senior Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

    Job SummaryWe are seeking a highly skilled Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.Key ResponsibilitiesInstrument Uptime: Ensure the optimal performance and...

  • Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Job Summary: We are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for installing, repairing, and maintaining instruments to ensure safe and effective customer operations.Key Responsibilities:Install, repair, and maintain instruments to ensure safe and...

  • Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Signify A tempo pieno

    About the RoleWe are seeking a highly skilled Field Support Engineer to join our team at Signify. As a Field Support Engineer, you will be responsible for delivering exceptional service to our customers, ensuring timely and correct execution of service obligations in accordance with contracts.Key ResponsibilitiesEnsures timely and correct execution of...

  • Field Service Engineer

    4 giorni fa

    Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.Key ResponsibilitiesInstrument Uptime: Ensure the optimal...

  • Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our regional technical service team, you will be responsible for ensuring the uptime of our instruments installed base in the assigned geographic area.Key ResponsibilitiesInstrument Uptime: Ensure the optimal...

  • Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia KLA A tempo pieno

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at KLA. As a Field Service Engineer, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our equipment, and providing exceptional customer service.Key ResponsibilitiesProvide technical support to customers, including...

  • Field Service Engineer

    4 giorni fa

    Milano, Lombardia, Italia Cytiva A tempo pieno

    About CytivaCytiva is a leading provider of innovative solutions for the life sciences industry. Our mission is to advance future therapies from discovery to delivery.Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team in Italy. As a Field Service Engineer, you will be responsible for installing, qualifying, and maintaining our...

  • Field Service Engineer

    2 settimane fa

    Milano, Lombardia, Italia Cytiva A tempo pieno

    About CytivaCytiva is a leading provider of innovative solutions for the life sciences industry. Our mission is to advance future therapies from discovery to delivery.Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team in Italy. As a Field Service Engineer, you will be responsible for installing, qualifying, and maintaining our...

  • Field Service Engineer

    4 giorni fa

    Milano, Lombardia, Italia Tnf Italy A tempo pieno

    About the RoleCytiva is a leading provider of innovative solutions for the life sciences industry, and we are seeking a highly skilled Field Service Engineer to join our team in Italy.As a Field Service Engineer, you will be responsible for installing, qualifying, and maintaining our equipment at customer sites, as well as providing technical support and...

  • Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Tnf Italy A tempo pieno

    About the RoleCytiva is a leading provider of innovative solutions for the life sciences industry, and we are seeking a highly skilled Field Service Engineer to join our team in Italy.As a Field Service Engineer, you will be responsible for installing, qualifying, and maintaining our equipment at customer sites, as well as providing technical support and...

  • Field Service Engineer

    4 giorni fa

    Milano, Lombardia, Italia Getinge Italia S.r.l. A tempo pieno

    About the Role:We are seeking a highly skilled Field Service Engineer to join our team at Getinge Italia S.r.l. in Roma. As a Field Service Engineer, you will be responsible for performing service activities on customer sites, including maintenance, installation, and troubleshooting of medical equipment.Key Responsibilities:Perform service activities on...

  • Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia Getinge Italia S.r.l. A tempo pieno

    About the Role:We are seeking a highly skilled Field Service Engineer to join our team at Getinge Italia S.r.l. in Roma. As a Field Service Engineer, you will be responsible for performing service activities on customer sites, including maintenance, installation, and troubleshooting of medical equipment.Key Responsibilities:Perform service activities on...

  • Field Service Engineer Triveneto

    4 giorni fa

    Milano, Lombardia, Italia Ge Healthcare A tempo pieno

    Job SummaryThe Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence.Key Responsibilities:Total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment.Interface with doctors and...

  • Field Service Engineer Triveneto

    5 giorni fa

    Milano, Lombardia, Italia Ge Healthcare A tempo pieno

    Job SummaryThe Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence.Key Responsibilities:Total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment.Interface with doctors and...

  • Field Service Engineer

    4 giorni fa

    Milano, Lombardia, Italia IMA Group A tempo pieno

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at IMA Group. As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of industrial freeze-drying plants.Key Responsibilities:Electrical and mechanical testing of the plant (FAT)Installation of the plant at the customer's site...

  • Field Service Engineer

    6 giorni fa

    Milano, Lombardia, Italia IMA Group A tempo pieno

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at IMA Group. As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of industrial freeze-drying plants.Key Responsibilities:Electrical and mechanical testing of the plant (FAT)Installation of the plant at the customer's site...