AI-Driven Customer Retention Specialist

4 settimane fa


Italia Translated Srl A tempo pieno

About Translated Srl, a leading company in AI-enabled translation services. We're looking for an exceptional professional to manage our global customer experience and retention programs.

Job Description:

  • Conduct in-depth analysis of the entire customer journey for different segments to identify key touchpoints and pain points.
  • Craft and execute a user segmentation strategy to develop efficient CRM actions across multiple channels.
  • Develop and implement creative approaches to convert and engage inactive users through email campaigns and client interviews.
  • Contact selected clients to monitor satisfaction and suggest additional services.
  • Identify potential churning clients and coordinate actions to retain them through personalized engagement and targeted interventions.

Requirements:

  • Minimum 3 years of experience in customer success, retention, and/or lifecycle marketing with a strong emphasis on churn management and reactivation campaigns.
  • Fluent in English; proficiency in additional languages is a plus.
  • Exceptional communication skills and the ability to work effectively across teams and projects.
  • Deep understanding of retention and reactivation metrics (churn, reactivation, engagement), with experience in developing email marketing A/B/n testing plans.

Benefits:

  • A competitive salary range of €60,000 - €80,000 per year.
  • A dynamic working environment immersed in nature at Pi Campus, Rome.
  • A comprehensive benefits package including gym, swimming pool, kickboxing, water aerobics, fitness, pilates, table tennis, and football table.
  • Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.

Join our inclusive and equal-opportunity employer committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.



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