AI-Driven Customer Retention Specialist
4 settimane fa
About Translated Srl, a leading company in AI-enabled translation services. We're looking for an exceptional professional to manage our global customer experience and retention programs.
Job Description:
- Conduct in-depth analysis of the entire customer journey for different segments to identify key touchpoints and pain points.
- Craft and execute a user segmentation strategy to develop efficient CRM actions across multiple channels.
- Develop and implement creative approaches to convert and engage inactive users through email campaigns and client interviews.
- Contact selected clients to monitor satisfaction and suggest additional services.
- Identify potential churning clients and coordinate actions to retain them through personalized engagement and targeted interventions.
Requirements:
- Minimum 3 years of experience in customer success, retention, and/or lifecycle marketing with a strong emphasis on churn management and reactivation campaigns.
- Fluent in English; proficiency in additional languages is a plus.
- Exceptional communication skills and the ability to work effectively across teams and projects.
- Deep understanding of retention and reactivation metrics (churn, reactivation, engagement), with experience in developing email marketing A/B/n testing plans.
Benefits:
- A competitive salary range of €60,000 - €80,000 per year.
- A dynamic working environment immersed in nature at Pi Campus, Rome.
- A comprehensive benefits package including gym, swimming pool, kickboxing, water aerobics, fitness, pilates, table tennis, and football table.
- Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.
Join our inclusive and equal-opportunity employer committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.
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