Help Desk Specialist with Excellent IT Support Skills

2 giorni fa


Milano, Lombardia, Italia Motork A tempo pieno

About MotorK

Motork is the leading sales and marketing technology company in Europe, specialised in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services.

Salary Information

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience and qualifications. This package reflects the value we place on our employees' hard work and dedication.

About the Role

As a HelpDesk Specialist at Motork, you will be a pivotal point of contact for employees seeking technical assistance. You will play an instrumental role in maintaining the company's IT asset inventory, onboarding and offboarding processes, and the organisation of the IT warehouse.

Key Responsibilities

  • First-Line Support: Respond to IT-related queries in person, over the IT Service Management system or via Collaboration tools
  • Issue Diagnosis: Determine the best solution based on the issue and details provided by the user
  • Problem Resolution: Guide users through step-by-step solutions, both verbally and in writing
  • Ticket Management: Properly escalate unresolved queries to the next level of support
  • Documentation: Update user data, produce activity logs, and maintain IT asset inventory records
  • Onboarding & Offboarding: Set up and configure PCs for new employees, ensuring all necessary software is installed and operational
  • IT Warehouse Management: Organise, label, and manage IT assets in the warehouse

Requirements

We are looking for someone with:1+ years of experience in help desk supportFamiliarity with Windows and preferably MacOSStrong problem-solving and team-oriented attitude with ability to multitaskExcellent verbal and written communication skillsUnderstanding of networking conceptsAbility to communicate in English, written and spoken



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