IT Service Desk Manager

20 ore fa


Milano, Lombardia, Italia Oberalp Ag A tempo pieno

Company Overview
Oberalp Ag is a management driven family business with a house of brands creating high quality technical mountaineering products. The company has 6 own brands: Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector, we offer our entire know how in communication, sales and image building. We are a team of 900 employees in 10 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

Salary
The estimated salary for this position is around €55,000 - €65,000 per year, depending on experience and qualifications.

Job Description
We are seeking a highly motivated IT Service Desk Manager to join our Group Business Processes & IT Department. In this role, you will be responsible for managing all procedures related to the identification, prioritization and resolution of incidents and service requests. You will oversee the procurement, installation, maintenance and support of IT software, hardware and communication systems. Additionally, you will manage a team of IT Specialists and ensure users receive the support they require.

Required Skills and Qualifications
To be successful in this role, you will need:

  • Bachelor's or Master's degree in computer science, information technology or a related field.
  • Experience in analyzing, diagnosing and resolving user incidents.
  • Strong technical background and excellent analytical and troubleshooting skills.
  • Excellent leadership and people management skills.
  • Strong customer service skills.

Benefits
We offer a range of benefits to our employees, including:

  • Flexible office time.
  • Extended parental leave and company kindergarten (in Bolzano HQ).
  • Thrilling company activities.
  • Free climbing hall in Bolzano HQ.
  • Company canteen with fresh and seasonally prepared food.
  • A variety of training & development opportunities.
  • Generous product discounts.

Others
We are looking for a highly motivated individual who is passionate about delivering exceptional customer service. If you are interested in this challenging, international and dynamic environment, please apply now.



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