Ocean Export Team Leader

22 ore fa

Segrate, Lombardia, Italia BDP International A tempo pieno
Job Title: Ocean Export Team Leader

Job Summary:

The Ocean Export Team Leader will be responsible for leading a team of export specialists to ensure the successful execution of ocean freight operations. The ideal candidate will have a strong background in ocean export, excellent communication skills, and the ability to motivate and lead a team to achieve targets.

Key Responsibilities:

  • Lead and motivate a team of export specialists to achieve targets and ensure the successful execution of ocean freight operations.
  • Monitor team performance and activity, providing coaching and guidance as needed.
  • Serve clients, identify their needs, and provide feedback on the success of filling jobs.
  • Build and maintain relationships with internal and external stakeholders.
  • Write weekly/monthly figures and reports to track team performance.
  • Hold weekly/monthly meetings to discuss task delegation and review issues.
  • In conjunction with the Manager, set quarterly targets and objectives.
  • Communicate effectively with the team, encouraging respect and open communication.
  • Assist in the interview and recruitment of team members.
  • Perform auditing and quality checking to ensure compliance with company policies and procedures.
  • Identify opportunities for process improvements and implement changes as needed.
  • Handle escalations from customers and internally, providing solutions and support.
  • Check attendance and provide training to new team members.
  • Support the Manager on local quotation and pricing.

Requirements:

  • Graduate of any discipline.
  • 8-10 years of experience in ocean export (Multinational Freight forwarder).
  • Minimum of 2 years of progressive experience in a Supervisory role in customer service-related matters within the freight forwarding industry.
  • Technical knowledge in ocean export is a must.
  • Project manager experience is a plus.
  • Excellent communication and interpersonal skills, with a strong ability to analyze situations and make good decisions based on available information.
  • Ability to adapt quickly to changing policies and procedures.
  • Fluent English (oral and written) - Negotiation skills - Public speaking.

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