Industrial Equipment Service Specialist

1 settimana fa


Napoli, Campania, Italia Jefferson Wells A tempo pieno
Company Overview

Jefferson Wells is a renowned and established multinational corporation, recognized as a leader in the industrial sector. We are currently seeking to enhance our team with a dedicated professional.

Position: Field Service Engineer

Key Responsibilities

  • Deliver on-site assistance for our extensive product line, which includes calibration, maintenance, and fundamental troubleshooting of materials testing systems across Italy.
  • Actively seek opportunities for new tools, machines, accessories, and additional services.
  • Maintain familiarity with the product life cycle to provide informed advice to clients regarding product obsolescence.
  • Gather and report insights on competitive equipment and activities observed at client locations.
  • Ensure thorough preparation and planning prior to each visit to complete tasks efficiently, minimizing the need for follow-up visits.
  • Plan travel and visits in a cost-effective manner.
  • Provide basic software training to clients as necessary.
  • Take responsibility for the quality of work and ensure all administrative tasks are accurate and current, adhering to the latest company standards.
  • Submit expense reports and related documentation within designated timeframes.
  • Contribute to initiatives aimed at enhancing customer satisfaction, reducing costs, and improving quality and processes as needed.
  • Perform additional duties as assigned.

Required Qualifications

  • High school diploma in a relevant technical field such as mechatronics, mechanics, electrical, or electronic engineering, or equivalent experience.
  • Experience in troubleshooting electromechanical and electronic systems.
  • Proven track record in a similar role.
  • Basic understanding of cost implications and personal impact on profit margins.
  • Strong organizational and time management skills.
  • Effective written and verbal communication abilities.
  • Excellent interpersonal skills, demonstrating flexibility, resilience, and an open-minded approach.
  • Team-oriented with a strong focus on customer service.
  • Proficient in English, both spoken and written.
  • Willingness to travel frequently.

Location: Central-Southern Italy
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