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Account Growth Specialist

2 mesi fa

Italia TheStudio A tempo pieno
About The/Studio

The/Studio is a cutting-edge company that empowers individuals to unleash their creativity and bring their unique ideas to life through custom product production. Our mission is to deliver top-quality products that exceed expectations and provide a seamless experience through our exceptional team and AI-integrated systems.

The Role

We're seeking an Account Growth Specialist who will be responsible for growing our existing business and working closely with our customers. The ideal candidate will have experience in account management, preferably in a startup or fast-paced environment, and enjoy the challenge of working with different customers with complex needs.

Key Responsibilities:
  • Close and manage e-commerce companies on our SaaS platform.
  • Understand customer needs and represent their interests to our factories.
  • Organize and manage a production schedule for key accounts.
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
  • Stay on top of accounts, ensuring they receive services within their budget and meet their needs.
  • Meet regularly with team members to discuss progress and find new ways to improve business.
  • Generate progress reports for customers and senior leaders within the organization.
  • Develop a strategic and targeted approach to attain and exceed annual sales quota and net retention targets.
  • Update the Hubspot pipeline regularly.
  • Maintain less than 5% customer churn.
Requirements:
  • 3+ years of Account Management experience, preferably in a startup environment.
  • 2+ years working with a CRM like Hubspot, Salesforce, Pipedrive, etc.
  • Experience with prospecting is a huge plus.
  • Experience in the e-commerce industry or FMCG space.
  • Demonstrated success in implementing sales strategies and exceeding objectives.
  • An interest in developing and selling sophisticated business solutions at the C-Suite level.
  • Excellent communication and presentation skills (English C2).
  • The skill to effectively persuade internal and external decision-makers and achieve desired outcomes.
  • Strong time management, organization, and prioritization skills.
  • Remote-ready: owns a desktop/laptop with at least 8GB of RAM, noise-canceling headset, and a stable internet connection with at least 20mbps speed, with a quiet space to take calls.
Company Values:
  • Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to 'get to the bottom of things' if they see something not quite right.
  • Self-motivated with a meaningful reason to deliver excellence.
  • Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team.
  • Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable.
  • Operates with a level of urgency - values immediate action where prudent, enabling quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment.
  • Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer's perspective, bias towards talking to the customer to understand them.
  • Results-driven - focuses on achieving and exceeding measurable objectives.