Field Service Engineer

2 giorni fa

Segrate, Lombardia, Italia Zimmer Biomet A tempo pieno
About the Role

Zimmer Biomet is a global medical technology leader, and we're seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will play a critical role in minimizing downtime and providing direct technical support for our capital equipment.

Key Responsibilities
  • Provide first-line support and troubleshooting through various communication channels.
  • Perform on-call emergency repairs for ROSA on site in the assigned territory and occasionally through EMEA.
  • Investigate product complaints to identify root cause analysis following established processes.
  • Complete administrative duties accurately and timely, including field service order documentation, field activity reports, and return material authorizations reports.
  • Manage quarterly scheduled preventive maintenance, upgrades, and installations for the regional install base.
  • Develop rapport with hospital staff, including surgeons, robotics coordinators, and biomedical department personnel.
  • Understand and operate within standard and site-specific Operating Room protocol.
  • Partner with sales representatives and clinical specialists to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event.
  • Manage costs to deliver a high level of service at reasonable cost to the company.
Requirements
  • 2+ years of experience in field support, engineering, or other customer-facing functions, preferably with a medical device company.
  • Prior experience with Robotics or capital medical equipment is preferred.
  • Excellent communication, organizational, and customer relation skills.
  • Ability to work without specific direction on daily activities.
  • Project management skills would be helpful.
  • Minimum of Associate Degree or Certificate of Higher Education in Electrical/Mechanical engineering.
About Zimmer Biomet

Zimmer Biomet is a global medical technology leader that has been pushing the boundaries of innovation for nearly 100 years. We believe in providing mobility and renewed life to people around the world, and we're committed to creating an environment where every team member feels inspired, invested, cared for, valued, and has a strong sense of belonging.

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