Lavori attuali relativi a Network Managed Service Engineer - Segrate, Lombardia - NTT DATA
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Network Engineer L3
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Segrate, Lombardia, Italia NTT A tempo pienoAbout the RoleWe are seeking a highly skilled Network Managed Service Engineer L3 to join our team in Milan. As a key member of our NTT team, you will collaborate with our customer's Network Operations team and Network Projects team to deliver seamless network services to their entire IT environment.Key ResponsibilitiesManage high-complexity tickets and...
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Senior Network Engineer L3 for Managed Services
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Network Managed Service Engineer
2 mesi fa
About the Role
We are seeking a highly skilled Network Managed Service Engineer to join our team at NTT DATA. As a key member of our Network Operations team, you will play a critical role in ensuring the seamless delivery of network services to our clients.
Key Responsibilities
- Collaborate with customer's Network Operations team and Network Projects team to guarantee a seamless network service delivery.
- Pick and resolve assigned incidents and requests in a timely manner.
- Capture and analyze relevant information for immediate resolution.
- Escalate tickets to seek the right focus and resolution.
- Communicate with other teams for extended support.
- Update tickets with resolution tasks performed.
- Execute changes with clear identification of risks and mitigations.
- Execute approved maintenance activities.
- Monitor client infrastructure.
- Analyze incidents and requests for quality and recommend improvements.
- Produce trend analysis tickets reports.
Requirements
- IT educational background.
- At least 3 years of experience in Network Operations environment with a medium complex infrastructure.
- Cisco Certification (CCNA). It is a plus to have other certifications from main vendors (Check Point/Palo Alto, Fortinet, F5, Vmware).
- Ability to communicate and work across different cultures and social groups.
- Able to maintain a positive outlook at work.
- Ability to adapt to changing circumstances.
- Able to work in a virtual and hybrid team.
- Good problem-solving approach and analytical thinking.
- Customer-oriented.
- Good knowledge of Italian and English (French is a plus).
- Available to travel abroad when required by customer.
- Available to be part of on-duty scheduling plan.
What We Offer
- A people-centric culture.
- A collaborative work environment.
- Career and training pathways.
- Multinational environment with a local nuances.
- A safe and trust space where share your ideas with your manager and colleagues.
- Respect and inclusion for any kind of diversity.
- Technical expertise and support within NTT services departments.
- Modern and technological work environment.
- Hybrid working approach.
