Sales Support Specialist
2 mesi fa
Job Overview:
The Internal Sales Specialist is dedicated to a specific business unit, focusing on accounts where applicable. This role requires a comprehensive understanding of the product portfolio, pricing structures, and vendor processes. The specialist is responsible for managing quotes and closing sales, with incentives tied to a portion of the product range.
Key Responsibilities:
- Establish and nurture strong relationships with customers and vendors through proactive communication and in-depth product knowledge.
- Identify and create new business opportunities by planning and executing outbound calls to potential clients, engaging in discussions about solutions and product offerings.
- Meet and exceed monthly and quarterly revenue and margin objectives.
- Foster relationships with key internal and external stakeholders.
- Engage in proactive inside sales efforts, utilizing various resources to gather customer insights and optimize call effectiveness.
- Manage customer backorders with specialized knowledge and engage in strategic project identification.
- Oversee projects from initiation to completion or transition to pre-sales for technical specifications.
- Provide, negotiate, and sell product information, pricing, special promotions, and offers.
- Ensure that TD SYNNEX adheres to service level agreements with clients.
- Achieve Key Performance Indicators (KPIs) related to customer engagement.
- Communicate the advantages of partnering with TD SYNNEX and articulate the company's value proposition.
- Develop partner relationships, including account planning and cross-selling strategies.
- Identify project opportunities and collaborate with Business Development Managers when specific product or vendor expertise is necessary.
- Drive sales initiatives for specific products or vendors requiring specialized knowledge.
- Deliver accurate and timely quotations across various segments.
- Generate and maintain a pipeline of deals within TD SYNNEX's CRM system, ensuring regular updates and active opportunity closure.
- Manage customer expectations regarding backorders and provide relevant reporting.
- Maintain the CRM system to ensure accurate customer information.
Required Skills and Experience:
- 1-2 years of relevant experience.
- Strong numerical skills with attention to detail.
- Excellent communication skills, particularly over the phone.
- Effective priority management and planning abilities.
- A commitment to achieving set targets.
- Understanding of the sales process.
- Proficient in Microsoft Word, Excel, and Outlook.
- Previous experience with IT systems for quotations, order entry, and CRM is advantageous.
- Familiarity with the product range is desirable but not mandatory.
- Knowledge of the IT industry is beneficial but not essential.
What We Offer:
- Elective Benefits: Tailored programs to suit your lifestyle.
- Career Development: Opportunities for professional growth through leadership programs and on-demand courses.
- Well-Being Initiatives: Programs designed to enhance your financial, physical, and mental health.
- Diversity and Inclusion: A commitment to valuing every voice and fostering an inclusive environment.
- Global Networking: Opportunities to connect with colleagues through our onboarding program.
- Community Engagement: Involvement in peer-led communities and local volunteering initiatives.
Note: We encourage candidates who may not meet every requirement to apply. At TD SYNNEX, we are proud to be recognized as a great workplace and a leader in diversity, equity, and inclusion.
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