Sales Support Specialist
2 mesi fa
Job Overview:
The Internal Sales Specialist is dedicated to a specific business unit, focusing on accounts where applicable. This role requires an in-depth understanding of the product portfolio, processes, and vendor pricing. The specialist is responsible for managing all quotations and closing orders, with incentives tied to a portion of the product portfolio.
Key Responsibilities:
- Establish and nurture strong customer and vendor relationships through proactive communication and demonstrated expertise in specialized products.
- Identify and create new business opportunities by planning and executing outbound calls to customers, engaging in discussions about solutions and product areas.
- Meet and exceed monthly and quarterly revenue and margin objectives.
- Foster relationships with key internal and external stakeholders.
- Engage in active inside sales by utilizing various resources to gather customer insights, maximizing call effectiveness and outcomes.
- Manage customer backorders with specialized knowledge and engage in strategic project identification.
- Oversee projects from initiation to completion or transition to pre-sales for technical specifications.
- Provide, negotiate, and sell product information, pricing, special offers, and promotions.
- Ensure that TD SYNNEX adheres to service level agreements with customers.
- Achieve key performance indicators (KPIs) related to customer engagement.
- Communicate the advantages of partnering with TD SYNNEX and the company's value proposition.
- Develop partner relationships, including account planning and cross-selling initiatives.
- Identify project opportunities and collaborate with Business Development Managers (BDMs) when specific product or vendor expertise is needed.
- Drive sales of specific products or vendors when specialized knowledge is required.
- Deliver accurate and timely quotations across various segments.
- Generate and maintain a pipeline of deals within TD SYNNEX's CRM system, ensuring regular updates and active closure of opportunities.
- Manage customer backorder expectations and reporting effectively.
- Maintain the CRM system to ensure accurate customer information.
Knowledge, Skills, and Experience:
- 1-2 years of relevant experience.
- Strong numerical skills with attention to detail.
- Excellent communication skills, particularly over the phone.
- Effective priority management and planning abilities.
- Commitment to achieving set targets.
- Understanding of the sales process.
- Strong relationship-building capabilities.
- Proficient in Microsoft Word, Excel, and Outlook.
- Previous experience with IT systems for quotations, order entry, and CRM is advantageous.
- Familiarity with the product set is desirable but not mandatory.
- Knowledge of the IT industry is a plus but not essential.
Key Benefits:
- Elective Benefits: Tailored programs to accommodate your lifestyle.
- Career Growth: Opportunities for leadership and professional development through formal programs and on-demand courses.
- Personal Well-Being: Enhance your financial, physical, and mental well-being through various seminars and events.
- Diversity, Equity & Inclusion: We value every voice and celebrate our global diversity through inclusive education and development opportunities.
- Global Networking: Connect with new colleagues through our onboarding program.
- Community Engagement: Participate in internal communities and local volunteering initiatives.
Note: If you do not meet every requirement, we encourage you to apply. At TD SYNNEX, we are proud to be recognized as a great workplace and a leader in diversity, equity, and inclusion.
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