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Customer Service Team Lead

2 mesi fa

Milano, Lombardia, Italia Abbott Laboratories A tempo pieno
{"Job Title:

Customer Service Team Lead

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join our team at Abbott Laboratories. As a key member of our Customer Service department, you will be responsible for managing a team of Customer Service professionals and developing strategies to improve department processes.

Key Responsibilities:
  • Manage a team of Customer Service professionals to provide internal and external customers with best possible service
  • Develop strategies to improve department processes, including order processing, returns processing, and backorder processing
  • Identify and work on process improvements to increase efficiency and productivity
  • Maintain a safe and professional work environment
  • Supervise work schedules, PTO, and staffing levels to ensure customer calls and requests are handled appropriately
Requirements:
  • High School diploma or equivalent required
  • 5-7 years of Customer Service/Contact Center experience
  • International management experience is a plus
  • Experience in the medical device industry
  • Fluent in English and Italian
  • 10-20% of travel required
About Us:

Abbott Laboratories is a leading global healthcare company that is dedicated to improving the health and well-being of people around the world. We are committed to innovation, quality, and customer satisfaction.

"