Commercial Relationship Manager

1 mese fa

Milano, Lombardia, Italia Worldline A tempo pieno

About the Opportunity

We are seeking a highly skilled and experienced professional to join our team as a Key Account Manager Large Corporate. As a key member of our commercial network, you will be responsible for developing and supporting our business relationships with large corporate clients.

Key Responsibilities

  • Develop and execute commercial strategies to acquire new business and expand existing relationships with large corporate clients.
  • Manage the customer relationship from initial proposal to post-sales, ensuring seamless delivery of our products and services.
  • Collaborate with internal teams to activate contracts, manage POS installations, and provide customer care activities on both commercial and after-sales sides.
  • Stay up-to-date with Worldline's products and services, as well as commercial dynamics developed and disseminated by our network.
  • Work closely with the sales network to prepare common offers and support customer relationships.
  • Conduct market research and gather information on prospective clients to develop commercial proposals.
  • Develop and execute plans to activate new POS, recover transactions on other acquirers' POS, and manage customer relationships.
  • Handle and route requests for assistance with technical, operational, administrative, and fraud issues.
  • Monitor the level of service provided to customers and collect market information for potential new clients.
  • Collaborate with other entities within the group to drive business growth.

Requirements

  • Strong result orientation and ability to drive positive change.
  • Excellent communication and teamwork skills.
  • Ability to collaborate with transversal teams and problem-solve.
  • Flexibility and adaptability in a fast-paced environment.
  • Proficiency in English (B2 level) and Microsoft Office tools (Excel, Word, PowerPoint).

About Worldline

At Worldline, we are committed to shaping the future of payments technology and empowering our people to accelerate their careers. As a top 1% most sustainable company worldwide, we offer a dynamic and inclusive work environment with cutting-edge technologies. Our benefits package includes medical insurance, pension fund, tickets restaurant, company bonus, and 50% remote working.

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