Strategic Account Manager

4 settimane fa

Bologna, Emilia-Romagna, Italia Vodafone A tempo pieno

Role Purpose: This position involves acquiring and developing strategic prospects and existing customers, addressing their business needs and digital services demand. The successful candidate will lead the opportunity, exploiting the full range of Vodafone services and solutions to achieve individual and team targets. Strong collaboration within the team, together with designers and project managers, will maximize team results, customer centricity, and deliver high-value consultancy approaches. The account team sales model ensures speed, efficiency, and customer satisfaction to maximize value for both parties: the customer and Vodafone.

Key Accountabilities and Decision Ownership:

• Maintain and develop existing and prospect customers, proposing the full range of Vodafone products and services, and customization if required, to reach personal targets. Strong collaboration within the team to maximize team results (value and quantity).

• Provide customers with high-value consultancy approaches, propose the most suitable solutions, guarantee efficiency and quality to clients' processes, with the final goal of reaching full customer satisfaction.

• Contribute actively to the further development of sales practices and efficiency for Vodafone products and services, through best practice sharing, suggesting new solutions and services. Monitor customer satisfaction and market trends to address new opportunities, promoting the development of existing and new services.

• Create and develop detailed sales plans.

Core Competencies, Knowledge, and Experience:

• Holding a Master of Science degree.

• Minimum 4-5 years of sales experience in international and highly complex organizations.

• Mother tongue Italian, professional fluency in English.

• Sales experience with solutions, IT, ICT, with a specific focus on Cloud & Hosting, Security, IoT, and a broad understanding of service propositions is a plus.

• Specific vertical market knowledge is a plus: Retail, Transportation, GDO, and Logistic.

Must-Have Technical/Professional Qualifications:

• Experience in directly managing customers.

• Strong commercial acumen.

• Excellent relational and negotiation skills.

• Working through the entire sales chain.

• Strong sense of pro-activity.

• Strong attitude to problem-solving.

• Strong attitude to reach targets.

Location: Bologna

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