Technical Support Specialist
6 ore fa
We are seeking a highly skilled Technical Support Specialist to join our European Technical Support Management Service team in Desio, Italy. As a key member of our global team, you will be responsible for providing top-notch technical support to our customers worldwide.
About the RoleAs a Technical Support Specialist, you will be the primary point of contact for our customers, providing timely and effective solutions to their technical issues. You will work closely with our team to resolve complex technical problems, implement new services, and optimize the availability of our mission-critical video surveillance systems.
Responsibilities- Provide technical support to customers via phone, email, and remote access
- Troubleshoot and resolve complex technical issues related to video surveillance systems
- Collaborate with our team to implement new services and optimize system performance
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with the latest technology trends and advancements
- Bachelor's Degree in Computer Science or Electronic Engineering, or equivalent experience
- Experience in video-surveillance products and software
- Knowledge of networking protocols and tools
- Proven experience with network traffic analysis tools
- Sound experience with MS Windows Operating systems and Linux Ubuntu
- Sound experience with DBA related activities
- Fluent in English (written and spoken)
- Knowledge of March Networks products
- Exposure to LDAP authentication mechanism
- Exposure to Docker and Kubernetes
- Sound experience with Shell/Python scripts
- Cisco Certified Network Associate (CCNA) certification or CompTia Network+
- Hybrid working model (3 days per week on site in Desio)
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