Client Service Account Manager

13 ore fa


Milano, Lombardia, Italia ING Bank N.V. A tempo pieno
About the Role

We are seeking a highly skilled Client Service Account Manager to join our team at ING Bank N.V. in Milan. As a key member of our Client Services Account Management department, you will be responsible for delivering exceptional service to our corporate clients and financial institutions.

Key Responsibilities
  • Contribute to the day-to-day servicing of local and international corporate clients and financial institutions with multiple Wholesale Banking products.
  • Collaborate with Relationship Management and Transaction Services to ensure client satisfaction targets are met and operational risks are minimized.
  • Implement commercial and operational quality of service, maintaining operational excellence and providing the best service to our customers.
  • Support the Head of Client Services in incident coordination and management, participating in client services related product and business process projects.
  • Ensure personal contribution to the CS Network activities and initiatives, applying all procedures required within ING and the CS Area.
Requirements
  • University degree or equivalent.
  • 3+ years' experience in commercial/customer service role within an international banking and complex environment.
  • Experience gained in back office, preferably within Wholesale Banking.
  • Proven experience in supporting customers, preferably corporate ones.
  • Fluent in English (written and spoken) is a must.
About ING

ING Bank N.V. is a leading international digital bank, offering many opportunities to build a diverse and rewarding career. We are committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.



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