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Milano, Lombardia, Italia Jd Electrical Home Solutions Llc A tempo pienoJob Title: Global IT Manager, Business Partner Sales Force AutomationJob Summary:We are seeking a highly skilled Global IT Manager, Business Partner Sales Force Automation to join our team. The successful candidate will be responsible for managing a portfolio of sales force automation technology capabilities to support the business objectives for commercial...
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Global IT Manager, Business Partner Sales Force Automation
2 mesi fa
About the Role
The Global IT Manager, Business Partner Sales Force Automation is a key member of the IT organization at Jd Electrical Home Solutions Llc, responsible for driving the adoption of technology solutions across the internal and external environments of our consumers and customers globally.
Key Responsibilities
- Act as IT Business Partner for the Sales Force Automation area, contributing to the definition of functional and technical solutions coming from new requirements, by developing, maintaining, and fostering knowledge of functional business processes across functions.
- Proactively engage key global stakeholders to gather business and functional needs and to provide support and new ideas on business process design and enhancements.
- Contribute to business cases definition, in collaboration with Business Stakeholders, identifying the most appropriate set of solutions to support the business capabilities.
- Lead fit-gap analysis between application global framework and business capabilities to evaluate solutions improvements or platforms, ensuring that the solution blueprint is aligned to functional requirements, as well as to the overall technology framework and quality.
- Ensure continuous improvement of live applications, constantly evaluating the current solutions vs the business needs to deploy a major level of effectiveness and efficiency.
- Proactively bring external innovation into the organization on a regular basis.
- Manage the application roadmap for Sales Force Automation application portfolio standardization and simplification, with the support of Enterprise Architect team and in line with EAT procedures and guidelines.
- Support and monitor the adoption of the application portfolio (cloud and on premise), constantly delivering new capabilities and keep actual the Sales Force automation application portfolio asset.
- Steer global process definition and encourage adoption of global templates within global solutions when applicable.
- Define detailed project plan in coherence within the Program Framework of Sales team.
- Adopt and enforce standard project management methodologies.
- Manage and ensure project execution and coordinates project teams for action plan, following the agreed timelines and budget.
- Update the Steering Committee on progress and results, decisions to take, issues and proposed next steps.
- Develop a pipeline of vendors/technology/agency providing innovation.
- Identify opportunities aligned to local and regional needs in key competitive edge focus areas.
- Identify best practices in the marketplace to inject new capabilities in the organization as benchmarking.
- Select internal best practices to facilitate the cross fertilization among different markets and IT functional teams.
Requirements
- 8 + years of experience in similar roles working in IT in consultancy or multinational complex organization (FMCG industry)
- Deep knowledge of Sales and Trade/Customer processes and systems/tools is a must: Sales Force Automation, Order to Cash, Contract Management, Distributors management, Customer Business Management are key.
- Foundation of Trade Promotion and Optimization is a plus.
- Deep technological knowledge and successful rollout record track of Tier1 Sales Force Automation technologies (SAP Cloud for Customer, SFDC Consumer Goods Cloud, Microsoft Dynamics)
- Knowledge of SAP S/4Hana SD module and its related core capabilities such as pricing and overall master data would be a strong asset.
- Proven experience in working cross-functionally
- Project management/coordination experience is a must
- Experience performing root cause analysis on internal and external data and processes.
- Bachelor's degree in relevant disciplines (Business Administration, Management Engineering, Information Technology, Computer Science)
- Relevant technologies qualifications a plus - ITIL v4, Agile, Six Sigma, Fluent English is a must.
