Customer Experience Representative
1 mese fa
Carglass è parte di un gruppo internazionale, il gruppo Belron®, presente in oltre 35 Countries e leader mondiale nella riparazione e sostituzione dei vetri auto. Attraverso la nostra rete di centri di assistenza, officine mobili e di un Contact Center specializzato, offriamo su tutto il territorio italiano il massimo delle tecnologie, dell’esperienza e della professionalità nel trattamento dei vetri auto e truck. Ciò che ci ha permesso di diventare leader a livello globale sono la cura nel lavoro e la presa in carico del cliente in tutte le sue necessità. I clienti sono il cuore del business ma le nostre persone sono coloro che fanno la differenza nel servizio che offriamo ogni giorno
In questo momento siamo alla ricerca di un/a:
Customer Experience Representative
Responsabilità e funzioni principali:
• prenota il servizio di sostituzione o riparazione cristalli auto presso la rete diretta Carglass ed affiliate identificando il bisogno del cliente, offrendo la migliore soluzione per la tipologia di danno, presentando il valore del servizio Carglass e garantendo al motorist una mobilità sicura
• nell’ambito del cross-selling propone prodotti aggiuntivi correlati al cristallo auto, per aumentare il valore della transazione del cliente
• contribuisce a creare per il cliente un’esperienza risolutiva e veloce con Carglass
• contribuisce attivamente al miglioramento e semplificazione dei processi operativi del CEX con proposte e suggerimenti
• contribuisce a raggiungere i KPI di business assegnati al team di appartenenza e al CEX in generale (opportunity rate, net conversion etc)
• contribuisce al processo di creazione della soddisfazione del cliente misurata attraverso l’NPS del team di appartenenza e del CEX in generale
Ai sensi della normativa vigente l'offerta di lavoro si intende rivolta a entrambi i sessi (L. 903/77).
-
Customer Experience Support
1 settimana fa
Milan, Italia Viatris A tempo pienoVIATRIS ITALIA S.R.L. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines regardless...
-
In Store Customer Experience Supervisor
1 settimana fa
Milan, Italia Hermès A tempo pienoGENERAL ROLE The In Store Customer Experience Supervisor leads and supports the team in developing and delivering the most memorable journey for clients, embodying the brand values and leading their team to provide heartfelt and bespoke attention to customers. The ideal candidate will act as a role model and will represent Hermès as an Ambassador,...
-
Customer Service Manager
1 mese fa
Milan, Italia Orange Business Services A tempo pienoabout the role As a Customer Success Manager, you will act as a professional responsible for shaping a positive customer experience and driving an extraordinary operational excellence. You will serve as a vital bridge between the Professional Services experts and the Sales Team. Responsibilities: Analyzing customer data to improve customer...
-
Business Development Representative
4 giorni fa
Milan, Italia Docebo A tempo pienoBusiness Development Representative - Spanish speakingWe are looking for a Spanish speaking sales representative to join a fun and fast growing team! You will be responsible for supporting the wider sales team by identifying and qualifying new opportunities with potential Docebo clients! Your ‘self starter’ attitude and drive to achieve goals whilst...
-
Customer Service Manager
4 giorni fa
Milan, Italia Orange SA A tempo pienoabout the roleAre you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become apart of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service Manager, you will...
-
Sales Representative Mom
2 settimane fa
Milan, Italia Medela A tempo pienoSales Representative Medela - Italy (m/f /d) Join Our Team as a Sales Representative (Human Milk) - Emilia-Romagna & Toscana Are you ready to make a difference? We're seeking a dynamic Sales Representative to drive revenue and growth in our Human Milk product portfolio across Emilia-Romagna and Toscana. As a key player, you'll have the opportunity...
-
CVM Insights Manager Milano Marketing
4 giorni fa
Milan, Italia Ermenegildo Zegna Holditalia S.p.A A tempo pienoMarketing & Customer Experience/Customer Relationship Management At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for aCVM Insights ManagerinMilanto contribute to our proud legacy and help shape our vibrant future.What makes you, makes Zegna The legacy of Zegna would not exist if it...
-
Assistant Store Manager, Experience
2 giorni fa
Milan, Italia Canada Goose A tempo pienoJob Description Position Overview: The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors! They will work closely to support the Store Manager in all store performance areas including store performance,...
-
Assistant Store Manager, Experience
3 giorni fa
Milan, Italia Canada Goose Inc. A tempo pienoJob DescriptionPosition Overview:The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors! They will work closely to support the Store Manager in all store performance areas including store performance, people...
-
Customer Operations Lead
1 mese fa
Milan, Italia NCR Corporation A tempo pienoJob title: Customer Operations Lead Position Summary Our Customer Operations Lead will be accountable to manage and support our key Enterprise Global Restaurant accounts across Europe. You will own and develop a customer centric approach to ensuring customer satisfaction at all times while working with internal and external service providers. This...
-
Customer Support
1 mese fa
Milan, Italia LRQA A tempo pienoWho are LRQA? LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training. While we’re proud of our heritage, it’s who we are today that...
-
Sales Development Representative
2 giorni fa
Milan, Italia Veeva Systems A tempo pienoThe Role If you’re looking to start and grow your career in a challenging, dynamic, innovative environment, you’ve come to the right place. Veeva’s Sales Development Program (SDP) is a rigorous, comprehensive track dedicated to developing talents into industry-leading Account Partners.Ultimately, our teams generate opportunities and build...
-
Sales Representative, UBER Eats, Poland
1 mese fa
Milan, Italia Uber A tempo pieno**About the Role** As a Sales Representative, you'll have the opportunity to build strong relationships with Polands best independent restaurants and chains and greatly impact the restaurant selection on Uber Eats. We are seeking someone passionate about food and who enjoys negotiating to build the best partnerships. Your primary focus will be bringing on...
-
Junior Customer Contract Director
1 mese fa
Milan, Italia Orange Business Services A tempo pienoabout the role Orange is seeking a professional with Program/Project Management background to growth within the Governance and Project Management team for South Europe Territory. The ideal candidate is strongly focused on customer satisfaction, he/she aims to deliver an excellent customer experience supporting the adoption of Orange services while...
-
Junior Customer Contract Director
4 giorni fa
Milan, Italia Orange SA A tempo pienoabout the roleDo you have a wide interest in technology that goes beyond a single domain … from 5G to AI and from connectivity to data-analytics ? Are you a dynamic professional with a track record in Program/Project Management? Exciting opportunities await you to grow within our Governance and Project Management team, focusing on the vibrant South Europe...
-
Milan, Italia Amazon Italia Services Srl A tempo pienoThis role can be located in Milan, Luxembourg or Munich.We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. The Risk Manager role involves interacting with several systems and using large data sets to identify...
-
SaaS Customer Success
1 mese fa
Milan, Italia Trustfull A tempo pienoTrustfull is seeking a highly motivated SaaS Customer Success to join our team. As a SaaS Customer Success , you will be responsible for ensuring the successful adoption, onboarding, and long-term satisfaction of our SaaS customers.You will work closely with our customers to understand their needs and provide guidance on how to best leverage our SaaS...
-
Field Service Representative
2 settimane fa
Milan, Italia Veolia WTS A tempo pienoJob DescriptionAs a Field Service Representative, you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for our Italian customers with a specific focus on North East and Centre Italy. This mission critical role involves working on a variety of technologies including, media filtration, softening, reverse...
-
Customer Engineering, AI/ML
4 giorni fa
Milan, Italia Google Inc. A tempo pienoCustomer Engineering, AI/ML (English, Italian)corporate_fareGoogleplaceMilan, Metropolitan City of Milan, Italy Apply info_outline info_outlineXInfo Google welcomes people with disabilities.Google welcomes people with disabilities.Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent practical...
-
Technical Customer Support
1 mese fa
Milan, Italia Dynatrace A tempo pienoJob DescriptionWe are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.As a Remote Technical Customer Support, you will work within our Insights Services...