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Service Coordinator

2 mesi fa

Sesto San Giovanni, Lombardia, Italia ABB A tempo pieno
Service CoordinatorAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This position reports to

Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to
exceed customer expectations.

The work model for the role is: #LI-Hybrid

You will be mainly accountable for:

•Coordinating a team of service technician operating in Italy

•Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system

•Building sustainable customer relationships to ensure local client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice

•Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes

•Working with other ABB units and teams to harmonize service activities and maximize service sales at every opportunity

•Identifying key improvement opportunities in products, services and processes, and disseminating the findings

Qualifications for the role
  • At least 3 years of experience working as a Service Coordinator
  • Sound knowledge of and hands-on experience in coordinating activities like: servicing, maintaining, commissioning and repairing, highly preferred of UPS products.
  • High school diploma or Engineering degree
  • Good knowledge of English
  • Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
  • Proven management skills and ability to prioritize customer's needs
More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory

For further info: Valeria Pagani, Talent Partner