Help Desk Specialist
3 giorni fa
Categoria: Sistemi Informativi, Alimentare e bevande
Descrizione del Ruolo
Il candidato ideale per il ruolo di IT Service Desk Specialist sarà il primo punto di contatto per gli utenti aziendali, dislocati sia in Italia che nelle filiali estere, che necessitano di supporto tecnico. Sarà responsabile di fornire assistenza tempestiva ed efficiente, risolvendo i problemi legati a hardware, software, reti e sistemi operativi.
Responsabilità
- Rispondere prontamente alle richieste di assistenza degli utenti tramite telefono, email o ticketing system.
- Diagnosticare e risolvere problemi tecnici relativi a hardware, software, reti, sistemi operativi e applicazioni aziendali.
- Fornire supporto tecnico di primo livello e indirizzare le richieste più complesse ai team tecnici di livello superiore.
- Monitorare e aggiornare lo stato dei ticket nel sistema di gestione dei ticket fino alla loro completa risoluzione.
- Installare, configurare e mantenere hardware e software aziendali, inclusi computer, stampanti, periferiche e dispositivi mobili.
- Mantenere documentazione accurata ed aggiornata delle attività di supporto, delle procedure di risoluzione dei problemi e delle configurazioni di sistema.
- Fornire formazione e supporto agli utenti per l'uso efficiente delle tecnologie aziendali.
- Identificare aree di miglioramento nei processi di supporto e proporre soluzioni per ottimizzare il servizio.
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