Customer Success Operations Analyst

4 settimane fa

Segrate, Lombardia, Italia Triumph International A tempo pieno

Triumph International stands as a prominent name in the lingerie industry, boasting a diverse range of products available in over 80 countries worldwide. With a strong foundation built on relationships with approximately 20,000 wholesale partners and a network of more than 2,300 retail outlets, Triumph emphasizes the importance of exceptional service alongside high-quality products to meet the expectations of discerning consumers.

Our Customer Success Operations Division is currently seeking a

Customer Success Operations Specialist (f/m/d) (100%)

Key Responsibilities:

  • Participate in daily, weekly, and monthly data integrity checks to ensure accurate order processing and maintain optimal delivery performance.
  • Engage in troubleshooting activities to facilitate timely Sell Out postings and ensure all necessary documentation is submitted prior to the Monthly Closure.
  • Continuously enhance month-end closing procedures through active learning and improvement.
  • Act as the primary contact for stock-taking activities, liaising with both Customers and the Sales Team.
  • Analyze stock-taking results and reconcile discrepancies with Sales data.
  • Record outcomes in SAP.
  • Serve as the Single Point of Contact (SPOC) for warehouse needs and transportation support for local operations.
  • Collaborate with the Sales Team and Customers to gather and negotiate Value-Added Services (VAS) requirements, working closely with warehouses to design and implement new VAS solutions.
  • Identify and address system issues effectively.
  • Lead the team as an SAP Key User, providing training and support to both new and existing team members regarding specific requirements or new functionalities.

Ideal Candidate Profile:

  • A minimum of 3 years of experience in a similar role, preferably within multinational operational environments.
  • Proficient in handling large datasets, conducting analyses, and generating reports.
  • Demonstrated accuracy and methodical approach in executing operational tasks.
  • Strong interpersonal and communication skills, with a customer-focused mindset; enjoys working in diverse, cross-border teams.
  • Advanced proficiency in English and Italian, both written and verbal; knowledge of additional languages is a plus.
  • IT skills: Proficient in Microsoft Office (especially Teams, advanced Excel, Word), experience with SAP (SD and BW modules); familiarity with Salesforce is advantageous.
  • Willingness to travel for training and meetings.

What We Offer:

At Triumph, we foster a supportive and inclusive work environment.

As a family-owned enterprise with over 135 years of experience, Triumph values diversity within our global organization. Our presence spans over 40 countries across Europe and Asia, where international teams collaborate daily. Our corporate culture is built on respect and appreciation for our employees, with collaboration being a core competency that shapes our work environment.

Commitment to Sustainability:

We are dedicated to building a sustainable future and protecting the environment, ensuring our products are manufactured responsibly. Our vision is to exemplify responsible leadership and consideration for future generations.

Employee Development:

Triumph is committed to the growth of our employees, providing dynamic career opportunities within a fast-paced organization. Our HR function globally supports employee development through initiatives like the Triumph Learning Academy.

We are continuously seeking new talent, offering one of the textile industry's most international working environments, excellent conditions, and significant development opportunities in a company still managed by the founding families. Our headquarters employs individuals from over 30 nationalities, and we are proud to be a leading employer in key markets across Europe and Asia. We believe in gender equality and diversity, with women comprising more than 50% of our workforce and a strong focus on increasing female representation in management roles.

Triumph is dedicated to building a diverse workforce. Qualified candidates will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are interested in advancing your career, we encourage you to submit your CV in English.

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