Customer Service Representative

3 ore fa


Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno

About Alpitronic

Alpitronic is a leading company in the e-mobility sector, driving innovation and sustainability through cutting-edge technology. We are a dynamic and young team, committed to delivering high-quality solutions and services to our customers.

Your Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Technical Support Agent. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support to customers via remote means, ensuring prompt and effective resolution of issues.
  • Manage service support tickets, prioritizing and resolving issues in a timely manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Develop and maintain a deep understanding of our products and services, staying up-to-date with the latest technologies and innovations.

Requirements

  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong analytical and technical skills, with a passion for learning and staying up-to-date with industry developments.
  • Experience in customer service or technical support, preferably in a fast-paced and dynamic environment.
  • Ability to work in a flexible and adaptable manner, with a willingness to learn and take on new challenges.

What We Offer

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a bonus system and performance-related remuneration.
  • A wide range of further training and development opportunities, to help you achieve your career goals.
  • A chance to work on cutting-edge projects and technologies, driving innovation and sustainability in the e-mobility sector.

Language

English (fluent), Italian (fluent), and a third language (German, French, Spanish) is a plus.



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