Italy Marine Consulting Administrative Project Advisor

3 giorni fa

Genoa, Liguria, Italia Oilandgas.Org A tempo pieno
Job Description

RINA is seeking a highly skilled Administrative Project Coordinator to join its team in the Marine Consulting Division.

Key Responsibilities
  • Offer Management: Collaborate with business development teams to understand and manage customer offers and pricing. Assist in the development and customization of offers based on customer needs. Review and validate offers to ensure alignment with company policies.
  • Contract Management: Handle the drafting and execution of customer contracts. Ensure that contracts are in compliance with legal and regulatory requirements. Monitor contract timelines, renewals, and amendments.
  • Invoicing and Billing: Oversee the generation and issuance of invoices to customers. Validate invoice details, including pricing, discounts, and terms. Address complex billing inquiries and discrepancies.
  • Timesheet Management: Remind technical staff to submit accurate and timely timesheets for each project. Ensure timesheets are completed in accordance with company policies and client requirements. Collaborate with technical teams to resolve any discrepancies or missing information.
  • Customer Interaction: Provide high-level support for complex customer inquiries and issues. Act as an escalation point for challenging customer situations. Foster positive customer relationships through effective communication.
  • Process Improvement: Identify opportunities for process improvement within the customer service and administrative functions. Implement and oversee changes to enhance efficiency and effectiveness.
  • Customer Satisfaction Enhancement: Implement strategies to enhance customer satisfaction and loyalty. Gather customer feedback and recommend improvements to products or services.
  • Compliance and Risk Management: Ensure compliance with relevant laws, regulations, and company policies. Identify and mitigate risks associated with customer contracts and billing processes.
  • Training and Support: Provide guidance and support to customers on using online portals or self-service tools for account management. Assist in training new employees on customer service and administrative processes.
Requirements
  • Education: Bachelor's Degree in Business Administration or Finance Management
  • Qualifications: Experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
  • Knowledge and Skills: Knowledge of business support processes, best practices, and business unit standards. Excellent written and verbal communication skills in both English and Italian.
  • Competencies: PROMOTE SUSTAINABLE DEVELOPMENT, MANAGE EMOTIONS, PIONEER CHANGE, BUILD NETWORK, MAKE EFFECTIVE DECISIONS, ADDRESS THE WAY, THINK FORWARD, CLIENT INTIMACY, EARN TRUST

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