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Client Relationship Manager

3 mesi fa

Milano, Lombardia, Italia Amazon EU SARL (Italy Branch) - D68 A tempo pieno

Position Overview
This role is situated in Bratislava, Slovakia and necessitates relocation. Remote work or commuting is not an option.


Amazon Business Europe is in search of a candidate proficient in the Italian language to become a part of our newly established team dedicated to supporting our EU Customer operations.


As a Business Account Executive, you will have the rewarding opportunity to foster the development of our Italian customers on Amazon Business.


Our team is committed to educating our clients on how to enhance their growth on Amazon Business and providing them with sustainable solutions through our processes and self-service features.


We continuously strive to simplify processes, enhance the quality of our vendor interactions, and drive scalability and automation by collaborating with in-country Business partners, Tech, and Product teams, leveraging our unique position as process experts engaged in daily vendor-facing activities.


Key Responsibilities

  • Recommend new services or features to our clients to create collaborative business plans with Amazon.
  • Optimize your clients' portfolio, their spending growth, and operational efficiency with Amazon Business.
  • Exhibit a natural curiosity to learn various internal business tools, programs, and processes to identify suitable business opportunities while delivering exceptional customer experience.
  • Conduct in-depth analyses to uncover new growth opportunities for our clients and automate processes for an improved purchasing partner experience.
  • Collaborate with the EU Sales team and Product Management teams to provide customer insights and customer-driven product enhancement suggestions.
  • Take ownership of impactful business-driven projects by engaging with internal business stakeholders to guide the direction of various programs.


Benefits

  • We cultivate a respectful, flexible, and inclusive environment for every team member, ensuring equal opportunities for professional development.
  • Access to a global learning library (self-learning, virtual webinars, LinkedIn Learning) and a dedicated mentorship program to continuously enhance and develop new skills.
  • An extensive onboarding program and ongoing learning sessions, including off-site training in one of the European countries where Amazon Business operates.
  • Opportunities to work in a rapidly growing team with unique chances to develop skills in additional areas of interest: territory management, automation, process development, project management, and data analysis.
  • Through our Fun Officer, we organize periodic sporting and social events that all employees can participate in.
  • We operate Monday to Friday and offer flexible working hours, allowing employees to start earlier or finish later, thereby improving work-life balance.
  • Our modern and friendly workspace includes recreational areas, stand-up desks, relaxation zones, and brainstorming corners.
  • We promote healthy living with complimentary fruits and juices available in our kitchens.


About the Team
Located in Bratislava, our Amazon Business team is dedicated to guiding our customers (clients purchasing across all Amazon Business EU marketplaces) towards mutual success by building trust and continuously challenging ourselves and the status quo.

The successful candidate will join a youthful and dynamic department covering multiple EU markets in a multicultural environment. Our leadership team is committed to fostering a positive team culture, focusing on individual strengths and team development through one-on-one discussions, individual career growth planning, role scope assessments, and opportunities for stretch assignments and projects.