Data Processing Team Lead

1 giorno fa

Milano, Lombardia, Italia PST A tempo pieno

We are seeking a highly skilled and experienced Data Processing Team Lead to join our team at PST. As a key member of our data operations, you will play a crucial part in developing and implementing new processes and workflows for our data entry specialists.

Key Responsibilities:

  • Communicate tasks assigned by our regulation managers to the data entry specialists.
  • Organize the working schedules of the data entry specialists.
  • Liaise with all workflow participants and act as the point of contact to progress actions.
  • Provide and maintain documentation.
  • Implement, optimize, and automate workflows.
  • Write requirements for other teams.
  • Conduct individual coaching and group training sessions.
  • Perform quality checks.
  • Manage your team.
  • Provide reports on the progress of list processing and results of individual data entry specialists.
  • Train new data entry team members on the workflows.

Requirements:

  • Bachelor's or Master's degree in project management or a related field.
  • 3+ years of experience as a project coordinator/manager, preferably with both data entry specialist and non-data entry specialist teams.
  • Experience in managing workflows and organizing team members in different time zones.
  • Experience in working with multiple stakeholders.
  • Experience in conducting sessions of coaching, mentoring, training in a remote form.
  • Ability to lead and organize a team for maximum efficiency.
  • Strong attention to detail.

Preferred Qualifications:

  • Experience in implementing changes and testing the results.
  • Understanding of large language models.
  • Knowledge of additional languages.

Application Instructions:

  • Please provide a detailed resume and cover letter outlining your experience and qualifications.
  • Answer the following questions: What is the team size you have previously/currently managed? What drives you to succeed in your career, and how do you maintain that motivation over time, especially during challenging periods? Can you describe a work environment where you were most successful and felt most comfortable? What specific aspects of that environment contributed to your success?

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